Job details
Job type full-time
Not provided by employer
Full job description
Responsible for reviewing delinquent loan accounts; informs members of delinquency; analyzes, researches and investigates problem loan accounts, and recommends actions to resolve delinquency; and counsels members on payment methods, in order to assure that all the standards established are in compliance and minimize all risk that may affect a clientMajor duties & responsibilities:
Performs routine clerical duties in accordance with established procedures, e.g., operating a personal computer to produce forms or simple data entry requiring limited speed.
Contributes to quality efforts to collections department, and contributes to teamwork by providing support in the department and throughout the organization.
Identify misapplied payments and refer to the operations area to process those payments..
Places telephone calls to customers with delinquent accounts; arranges with customers payment of past due accounts; follows legal guidelines concerning phone collection; and documents all calls and responses.
Reviews delinquent loans; chooses appropriate collection form letter based upon several variables; and forwards letter for preparation and mailingVariables include previous letters mailed, notification of legal action, etc.
Monitors problem loan accounts to ensure timely and complete payments are received; analyzes and researches problem loan accounts to determine why account is delinquent and what action is necessary; presents recommendations to the collection supervisor; and prevents any future loss accounts
Determines and takes appropriate action with customers in adverse circumstances; counsels customers on available methods for resolving past due situations; assists customers in overcoming delinquency; and advises customers of ways to avoid delinquency in the future.
Enter the daily efforts of the adjusters in the system for not having his pda
Prepares and communicates recommendations to the collection supervisor for legal and other actions necessary to resolve delinquent accounts; and reports all collection efforts and progress to supervisor on a daily basis.
Conducts `skip-tracing` on `skip` accounts, follows leads, and resolves accounts when possible.
Education and experience:
High school diploma or ged equivalent.
One (1) or more years of experience in collections requiredUp to one (1) experience in the banking industry highly desirable.
Equivalent combination of education and experience may be considered.
Analytical, proactive problem solving, organized, detail oriented, customer service oriented and able to multitask observing the defined quality standards.
Communicates effectively and clearly with a broad range of employees across the organization, as well as external counterparts.
Excellent written and verbal communication skills in english and spanish with a demonstrated ability to write communications clearly, concisely and effectively.
Excellent computer skills, including word-processing, spreadsheet, presentation, internet and internal bank software.
Oriental is an equal opportunity employer (m/f/v/d) oriental bank requires evidence of covid-19 vaccination as an employment requirementReligious and medical exemptions may be provided in accordance with applicable federal and state laws and regulations#li-remote
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Posted 30+ days ago
