As a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needsThis involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our electronic support servicesA primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
As a srSupport engineer, you will be the technical interface to customers, original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation, recommended maintenance and use of oracle productsHave an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platformsAlso, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from managementIn this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgmentMay have project lead role4 years experience with core products or five years experience with applications products and have a technical degree i.e., bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical experience, i.e., demonstrating an understanding of applications at a functional and technical level (preferably oracle)
Cost accountant preferred / chartered accountant / cima certified / An opportunity exists for an experienced candidate in our global ebs organization to help provide support on scm products like costing / landed cost management / process mfg costing for oracle`s ebusiness suiteIn-depth experience in using or developing oracle’s scm products strong technical skills in sql,pl/sql,forms, java and jspProven track record of complex problem solving comfortable working under stress self motivated with good communication skills, excellent verbal and written skills in english a must! willing to work weekends occasionally customer focused well organized team playerWorked during implementation, troubleshooting & support phases and development of costing areasReady to work in shifts - 6 am to 10pm.
Posted 9 days ago