As a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needsThe customer service director is responsible for delivery of departmental results for support operations through successful direction of line managers and their staff within the departmentYou will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality/productivity improvement efforts, understanding and conveying strategies of the oracle support services organization, and positioning the organization within support and oracle.
Specific requirements
Ba/bs degree or equivalent experience; computer science or math background preferred
15+ years of it consulting/management experience, with it transformation experience in customer-facing roles
Experience managing and delivering enterprise it projects
5+ years leading (product, technology, engineering) delivery teams
Experience growing and developing a software service organization to support scaling business needsExperience in managing an organization of several hundred employees.
Hands on working experience in dealing with recruitment partners and vendors.
Strong experience with making data driven decisions in a complex and ambiguous environment
Global expertise in creating, implementing and scaling recruiting process, systems and talent pipelines
Possess deep talent and tech recruiting experience & working knowledge of broader human resources functional areas
Be a strong and inspirational leader who can partner with key clients to find win-win solutions
Show experience in a complex business and the ability to work in a matrix organization
Possess the personal qualities and professional experience to quickly gain credibility across the organization
Motivate and guide people to achieve near and long term outcomes
Possess strong stakeholder management skills including the ability to effectively consult, negotiate, resolve conflict and influence change
Possess strong leadership and coaching skills, and demonstrated evidence of managing team performance
As a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needsThe customer service director is responsible for delivery of departmental results for support operations through successful direction of line managers and their staff within the departmentYou will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality/productivity improvement efforts, understanding and conveying strategies of the oracle support services organization, and positioning the organization within support and oracle.
The director will be responsible for all aspects of the respective us client relations organization, including the direction of department senior managers and their staffA large component of this job is to translate departmental goals into performance objectives for each line manager and measure departmental and individual performance against planTo accomplish this goal, you will jointly develop and implement an employee development plan for each line manager and recommend strategies for improvement areasYour role will also include approval for salary and bonus recommendations as well as approving all personnel decisions (including hiring, promotion, transfer, compensation, and disciplinary action).
Assists in the development of short, medium, and long term plans to achieve strategic objectivesRegularly interacts across functional areas with senior management or executives to ensure unit objectives are metAbility to influence thinking or gain acceptance of others in sensitive situations.
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Posted 29 days ago
