Salary $40,000 - $45,000 a year job type full-time
Full job description
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Looking to enhance your career? look no moreOn q financial is one of the top mortgage lenders in the u.sWe are…mortgages simplifiedIf you join our family, you`ll be working with:
Innovative and collaborative culture
High performing region & team
Supportive and experienced management
Transparency in communication from company leadership
It`s no secret that we move fast and we`re seeking highly motivated individuals who can keep up and want to be part of our growing company!
We are looking for a highly motivated individual to be part of our it helpdesk family in tempe, azApplicants must possess excellent written and verbal communications skills, the highest level of time management and the ability to adapt to a fast-changing environmentTechnicians field all helpdesk inquiries from end-users to provide technical support on workstations, software, and hardwareThe ideal candidate must maintain exemplary customer service standards and a positive attitude.
What you`ll do here
Provide technical support to identify, troubleshoot and resolve technical software and hardware issues.
Document all trouble tickets with detailed troubleshooting and resolution notes.
Adhere to slas for ticket resolution and escalations metrics.
Configure and deploy computer hardware.
Data/voip circuit service management.
Work with other departments and business units on projects and common goals.
Asset inventory management and shipping.
Obtain general overview of all other departments within the organization.
Maintain industry-standard cybersecurity policies and best practices.
Why you`ll love working here
Competitive base salary.
Opportunity to work remotely.
401(k) plans & company match*.
Generous pto & observed paid holidays.
Employee loan program.
Employee referral program.
Paid maternity and paternity leave.
Comprehensive benefits package including: medical, dental & vision.
Supplementary benefits: voluntary life, ad&d, ltd & std.
Company-sponsored life, ad&d and ltd.
Wellness program, pet insurance & corporate discount program.
Diverse and inclusive atmosphere!
What you bring to the table
Education & experience:
Bachelor’s degree in in computer information systems or related preferred
Ability to work 2+ days at headquarters in tempe, az
Any microsoft/network/a+ certifications preferred
Minimum 3 years professional experience in a technical support role
Strong knowledge of windows operating systems
Working knowledge of active directory environments
Strong customer service skills
Proficiency with microsoft products and administration
Basic enterprise network knowledge
Experience in business voip platform
Must have a flexible schedule
Must be able to lift 50lbs
We live and breathe our core values: support, collaboration, innovation, fast-paced & pride! our success over the past decade is largely due to our vision to hire the best people in the industryIs that you? if so, join our team!
On q financial, incIs an equal opportunity employer committed to excellence through diversityWe strongly encourage people of color, lesbian, gay, bisexual, transgender, non-binary, veterans & individuals with disabilities to applyDiversity and inclusion are vital to fulfilling our mission to simplify the mortgage process to make the dream of home ownership a reality—for everyone.
Our multicultural platforms are disrupting the industry which is only made possible by our diverse, unique, and inclusive familyThe dream is inclusive!