Job type full-time
Full job description
Olive’s ai workforce is built to fix our broken healthcare system by addressing healthcare’s most burdensome issues - delivering hospitals and health systems increased revenue, reduced costs, and increased capacityPeople feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed dataOlive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient careShe uses ai to reveal life-changing insights that make healthcare more efficient, affordable and effectiveOlive’s vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systemsOlive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.
Responsible for providing tier i technical support received through phone calls, slack channels, and tickets
Responsible for troubleshooting windows and mac os, various saas applications, and hardware support issues by identifying problems, investigating causes, and recommending solutions
Expected to work with hardware suppliers and software companies used within our environment to investigate problems and resolve issues.
Troubleshoot and resolve problems to satisfy requestsDo any necessary research and on the job training necessary to resolve incidents in a timely and efficient manner
Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times
Participate in projects and initiatives as directed by the head of it
Utilizes customer service skills to establish positive and constructive working relationships
Administer user and computer accounts within azure active directory and gsuite
Provides a high level of customer service when interacting with the user base
Support and provide feedback to ensure continual process improvement
3+ years of directly related experience supporting help desk operations supporting windows and mac operating system environments
Proven track record in working in fully remote environment
Excellent verbal and written communication skills
Experience troubleshooting gsuite, saas applications, azure ad, vpn, multifactor authentication, etc
A+, security+, itil certification or ability to obtain prior to hire
Ability to work independently in order to solve technical problems
Excellent writing, communication, and interpersonal skills
Strong analytical, troubleshooting and problem solving skills
Familiarity with resolving remote connectivity issues
Ability to deal with multiple priorities in a fast-paced environment is a must
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employeeDuties, responsibilities and activities may change or new ones may be assigned.
This job description does not constitute a contract of employment and olive ai, incMay exercise its employment-at-will rights at any time.
We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to workFrom retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow olivians, we make sure to take care of our own.
Health, dental, and vision insurance that starts on your first day at olive with 100% of premiums covered for team members and 75% covered for dependents
Monthly grid stipend to cover work related expenses
Eap/mental health resources
Getaways by marriott bonvoy
Family-building and fertility support via kindbody
12 weeks of parental leave