Job type full-time
Full job description
The on24 digital experience platform makes it easy to create, scale and personalize engaging experiences that drive measurable business growthToday we are converting millions of prospects to buyers for thousands of companies, enabling our customers to monetize engagementThrough on24 webinar, virtual event, multimedia experiences, we provide a system of engagement for audiences to choose and accelerate their own journeysOn24 customers then turn that engagement and interest into actionable insights, which enables businesses to scale engagement, conversions and pipeline to drive revenue growth.
On24 serves over 1900 companies worldwide, including 3 of the 5 largest global technology companies, 4 of the 5 largest global banks, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial manufacturing companiesIn aggregate, our customers engage an average of 4m professionals per month for a total of 2.5b minutes per yearHeadquartered in san francisco, on24 has a wide international footprint serving the regions of north america, emea and apac.
On24 inc, is looking for a responsible, technical, forward thinking individual to fill our full-time helpdesk technician position at for the us and join our it heroes teamWhat is an it hero at on24?
One who performs great deeds r selfless acts for the common good instead of the classical goal of wealth, pride and fame.
Combats adversity through feats of ingenuity, courage and/or strength.
When encountering a situation where someone is in need, an it hero immediately is able to see the themselves in that same situation and see what needs to be done to help
The helpdesk technician is responsible for supporting our internal end-user community within on24Your focus will be installing, configuring, and troubleshooting technology problems related to users’ desktops, laptops, and some serversHe / she will work with other it heroes to ensure the highest degree of functionality and reliability to our end-users along with a smileHe / she will utilize a flexible schedule to provide additional support via remote methods to our remote offices and remote users throughout the world.
This position requires an individual who is punctual, detail-oriented, able to adapt under stressful conditions, can multitask and possesses solid technical, communication, customer service skills and most importantly a `can-do` attitude.
Responsible for the day-to-day helpdesk tickets, building, troubleshooting, and configuring of windows/osx based machines.
Responsible for the deployment of employee systems in the office and remote locations.
Provide tier 1 and tier 2 technical support for on24’s internal and remote employees using the phone, teams, e-mail, and in-person support.
Work with other company departments to solve information technology problems and provide solutions to management.
Administer active directory, print services, tcp/ip, dhcp, and group policy with other it staff.
Some off hours work may be required as well as the ability to participate in an on-call rotation.
Create and update documentation public to employees and internal to it through our kb portal
Bs degree or equivalent experience with at least 2 years of previous support in an enterprise environment is required.
Experience with microsoft office 365, active directory, print services, tcp/ip, dhcp, group policy, windows firewall, dns, wifi is required.
Experience with windows 10 is required.
Experience with macos is required.
Experience with service desk ticketing applications such servicenow, jira, zendesk or other enterprise class applications.
Experience with endpoint management and mdm solutions like jamf or manageengine desktop central, meraki, .
Experience with dell, hp and mac hardware is preferred.
Experience with windows server is preferred.
Experience with sso platforms such as microsoft 365 identity management, okta, onelogin is preferred.
Experience with antivirus platforms such as trend apex one is preferred.
Experience with windows deployment server is preferred.
Ability to learn quickly to tackle new and technically complex problems with courage and tenacity.
Ability to work in a fast-paced environment with changing needs and requirements.
Must have demonstrated ability to approach emerging problems quickly and with flexibility.
Must be a customer service minded, organized thinker, with attention to detail that possesses effective communication skills.
Patience with the ability to speak to and train non-technical people.
On24 is proud to be an equal employment opportunities (eeo) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or geneticsIn addition to federal law requirements, on24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilitiesThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pursuant to the san francisco fair chance ordinance, on24 will consider for employment qualified applicants with arrest and conviction records.