Job type full-time
Full job description
As an associate technical account manager for our new relic global technical hub, you will enable leading startups, and mid-level enterprise customers to achieve their key objectives by adopting new relicYou will be an advisor and driving force in customer journeys from their evaluation, initial onboarding, value realization, and expansion throughout the lifecycleWe are looking for innovative, and growth-driven individuals having problem-solving skills, a zest for technology, and excellent communication skills who are seeking an opportunity to learn and develop their career in a customer-facing and technical role.
What you’ll do
Understand customer’s product architecture, their objectives and current state of observability.
Help guide customers to implement and map new relic solutions to their business and technical requirements.
Drive progress in maturing through customer’s observability life cycle.
Proactively look for optimizations, improvements and enhanced solutions that would help customers solve problems with better insights.
Give hands-on demonstrations, and enablement sessions on a variety of technical topics, e.g instrumentation, building dashboards, and setting up alerts.
Help customers overcome technical issues by troubleshooting and deep dive analysis.
Demonstrate customer-first approach in making them successful using new relic.
Track and prioritize work streams across multiple customers.
In the process, become an observability, sre, devops and solutions expert.
Fluent in spanish and/or portuguese
Product and it systems working knowledgeEg3 tier architecture, web platform, networking, etc.
Ability to understand customer problems and ask appropriate discovery questions for clarification
Gather and analyze information/problems skillfully to provide resourceful solutions.
Working knowledge of cloud platforms and some experience with coding/scripting.
Ability to prioritize, document and track multiple work streams in parallel.
Good written and verbal communications skills.
A degree or equivalent qualification in a technical subject.
Ideally, one year of experience in a customer-facing technical role where observability is part of the toolset such as devops engineer, sysadmin, or sre.
Cloud certification/working knowledge in aws, azure, or google cloud and prior experience with kubernetes, cloud infrastructure, or devops tools.
Working understanding about any observabiltiy/monitoring tools(egNew relic, splunk, datadog, dynatrace, etc)
Please note that visa sponsorship is not available for this position.
We`re looking for bold and passionate people to be a part of our mission to create more perfect softwareWe`d love to have you apply, even if you don`t feel you meet every single requirementWhat`s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all relics to achieve professional, and business success through a workforce model called flex firstThe flex first model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about flex first and new relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the covid-19 pandemic.
New relic (nyse: newr) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environmentsSo they can find and fix problems faster, and deliver delightful experiences for their customersThat`s why the world’s best engineering teams rely on new relic to visualize, analyze, and troubleshoot their softwareIt’s the simplest, most powerful cloud-based observability platform, built to create more perfect softwareAll from one place.
Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘relic’ can bring their whole self to work and feel supported and empowered to thriveWe’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning cultureFor more information, visit newrelic.com.
Our hiring process
New relic takes seriously our stewardship of the data of our thousands of customers worldwideIn compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the san francisco fair chance ordinanceHttps://sfgov.org/olse/sites/default/files/fco%20poster2020.pdf
Headhunters and recruitment agencies may not submit resumes/cvs through this website or directly to managersNew relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with new relic.
New relic is an equal opportunity employerWe eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Posted 1 day ago