Job details
Job type full-time
Full job description
About nhrmc
Nhrmc, established in 1967 in wilmington, nc, is recognized as a preeminent healthcare organization focused on leading our community to outstanding healthWe have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physiciansWith a network of primary, specialty, neighborhood clinics and regional medical centers; you will find our culture is the very definition of best in practiceJoin us and find out how many ways nhrmc offers you the chance to focus on what really matters - our patients and community.
About the job
Location: nhrmc business center a
Department: is business applications
Full time equivalent: fte: 1.000000
Work type: 64 to 80 hours pay period
Work schedule: std hrs - standard-exempt or office with flex or remote
Exempt from overtime: exempt: yes
What you`ll do
Summary:
This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practiceEmployee has primary responsibility for coordinating teams that design, build, test, validate, and support clinical, diagnostic and business applicationsEmployee must obtain and maintain in-depth knowledge of the software functionality, work with customers across the organization, and facilitate a systems-based approach to design that supports the organization’s mission and strategic initiatives while promoting clinician efficiency, patient safety and positive patient and organizational outcomes.
Responsibilities:
Knowledge, experience & education
1Ability to effectively support multiple complex applications and facilitate cohesive integration of software applications among is teams and with business and clinical operations.
2.recommends solutions that support best practice and adherence to organizational and regulatory standards.
3.independently motivated to seek knowledge through self-education, mentoring, etcIn areas pertaining to their current position.
4.recognized as a source of expert knowledge and proactively functions in that capacity.
5.maintains expert knowledge of functional and technical operations of supported applications to effectively function as a consultant for is, vendors and business partners.
6Understands application and relationship to business/clinical workflow.
7.advanced knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules.
8Proven ability to conduct analysis, document findings, draft plans, execute, monitor and follow up.
9.supports team in seeking knowledge, self-education and mentoring
Work complexity
1Takes initiative to meet and get consensus with end users and/or informatics and/or business support specialists for ongoing review of workflows associated with upcoming enhancements or system changes.
2Leads cross-functional teams in evaluation, testing, and implementation of system optimization, defect patches, system upgrades and releases according to the information services support model and change control procedures.
3Proactively facilitates ongoing review of upcoming enhancements or system changes and coordinates with stakeholders to develop plans to operationalize change.
4Proactively monitors and plans for application system changes to support regulatory requirements.
5Uses advanced skills in analysis, documentation, and executable planning to manage resolution of complex system issues.
6Identifies the “root cause” of the problem quickly and facilitates problem resolution.
7Maintains a deep knowledge of multiple methods of problem resolution.
8Understands and educates others on the interdependency and flow within and between applications from both an operations and systems perspective on a complex level.
9Coordinates review and update of documentation that reflects current and future state workflows.
10Consults with operations to recommends system enhancement and adoption of new systems in alignment with organizational requirements and strategic goals.
11Adept at multi-tasking and coordinating team completion of work.
Independence and leadership
1Works independently, facilitates training and mentorship of team.
2Demonstrates ability to manage small to medium scope projects following standards and procedures set by project management methodologies.
3Ensures projects led by team are managed effectively.
4Identifies and implements process and improvement opportunities; effectively communicates ideas, solutions and action plans to enhance team and departmental functions to senior management.
5Leads and participates in continuous improvement initiatives leveraging lean methodology to improve internal is processes as well as customer service focus areas.
6Actively promotes collaboration while mentoring and coaching othersProvides oversight for system changes and promotes analyst accountability.
7Provides leadership and best practices in areas of expertise through presentations, publishing, teaching/training others and promoting continuous learning while embracing team improvement.
8Able to provide leadership for team and represent team interests to others inside/outside department on behalf of manager.
9Able to effectively lead team in the absence of the manager.
10Embraces innovation and drives change by example.
11Develops and provides input into standards, procedures and policies relating to various technologies.
12Leads and participates on organizational governance and oversight committees as needed.
13Coordinates work of the application team with input from project, departmental and organizational management and/or leadership to ensure organizational objectives are met.
14Researches and analyzes systems issues, generates new ideas, and provides constructive feedback to the team and the organization in support of system and process optimization.
15Serves as a resource for the organization through facilitation of and participation in departmental and organizational committees and initiatives, serving as a driver of process and quality improvement.
16May work with the other teams and management to document levels of maintenance to include vendor contact, support contracts and/or spare parts and or redundant system information and maintains the information monthly.
17Fosters coaching, feedback and listening skills as strategic tools for individual and team growth and development.
18Communicates strengths, shares expertise and draws upon other members skills to improve team performanceSupports team members in doing the same.
19Assists the manager in ongoing employee evaluation and coaches for growth.
Organization and industry knowledge
1Stays informed on current market trends and emerging technology developments that impact the customer, organization and industry.engages key stakeholders and management to evaluate, design and implement solutions.
2Understands collective organizational needs.
3Demonstrates commitment to learning by actively participating in and leading department/organizational meetings, committees, forums, improvement efforts, training opportunities and career development goals.
4Participates in external professional organizationsDemonstrates best practice knowledge and subject matter expertise to the organization.
Accountability
1Accepts responsibility for own and team performance, actions and decisionsDoes not make excuses for errorsAcknowledges and corrects own mistakes, following the just culture model.
2Demonstrates a commitment to service excellence, modeling is standards of performance, governance and performance management processes and contributes to reinforcement across the team.
3Completes work, which is thorough, complete and does not require assignment to be redoneWork is completed in a manner that accomplishes the desired results and significantly exceeds standards of acceptability.
4Holds self personally accountable to meet or exceed team expectations; monitors and reinforces behavior in others.
High reliability
1Is committed to improving processes and systems that affect the organization.
2Doesn’t make assumptionsAsks questions about process and potential for improvementWilling to respectfully challenge long held beliefs.encourages open and honest discussion with team.
3Uses data and metrics to proactively recommend system enhancements.
4Considers all possible alternatives to resolve work problems with awareness of organizational impactRecognizes sources of available information and obtains and documents detailed facts using advanced techniques.
5Uses subject matter expertise to determine optimal solutions and uses information to implement plans that resolve complex problems.
6Supports customers in the development of reports and monitoring of metrics to guide future enhancements and minimize risk.
7Supports team in using data to drive change and increase system reliability.
Quality and safety
1Understands the importance of and ensures team compliance with incident and service request responsiveness to minimize business disruptions and safety risks.
2Develops and implements actions with internal and external resources as needed to improve outcomes and performance.
3Understands the risks and consequences that errors may have on patient safety and/or organizational financesEstablishes plans and coordinates work to mitigate risk.
4Effectively demonstrates the mission and values of nhrmcEnsures team understands and reinforces the importance of team`s role in quality and safety.
5Interpersonal relationship skills
6Interacts with team members and customers in a courteous, respectful and reciprocal manner.
7Develops effective working relationships with others.
8Practices attentive and active listening.
9Manages stressful situations and engages in crucial conversations with composure and a focus on desired outcomesProvides honest and caring feedback that is oriented toward problem solving and overcoming barriers.
10Impacts positively on relationships between othersDemonstrates consensus building skills.
11Understands and adapts to different personal styles to achieve results.
12Coaches team members on development of positive interpersonal relationship skills.
Interpersonal relationship skills
1Interacts with team members and customers in a courteous, respectful and reciprocal manner.
2Develops effective working relationships with others.
3Practices attentive and active listening.
4Manages stressful situations and engages in crucial conversations with composure and a focus on desired outcomesProvides honest and caring feedback that is oriented toward problem solving and overcoming barriers.
5Impacts positively on relationships between othersDemonstrates consensus building skills.
6Understands and adapts to different personal styles to achieve results.
7Coaches team members on development of positive interpersonal relationship skills.
Communication
1Demonstrates excellent written, verbal and non-verbal communication for all audiences and scenarios.
2Matches communication style to the message and the audience.
3Supports large-scale initiatives or projects and presents controversial or complex information to large, diverse audiences in a meaningful way.
4Promotes transparency and awareness through effective communication in multiple forms, with appropriate and responsible levels of depth and timeliness with team, department, customers and vendors.
5Communicates proactively with customers, team, peers and managementKnows how and when to raise awareness to team and leadership, provides effective content and with ideas for resolution.
Teamwork
1Assists with development of team/department goals, objectives and values and helps communicate and generate active interest and support among team to achieve goals.
2Promotes cooperation and commitment within the team by working collaboratively with others and providing opportunities for shared decision making.
3Recognizes, values and supports other team member contributions.
4Develops, respects and reinforces team processes across department.
5Facilitates shared decision making and helps develop the team’s ability to make effective decisionsRespects and reinforces team decisions once they are made.
6Acknowledges and celebrates the achievements of teammatesEnsures achievements are visible, communicated and recognized across the team, department and organization.
7Performs duties collaboratively, engendering cooperation rather than competition among colleagues.
Performs other duties as assigned.
Position requirements
Credentials: essential:
Epic certification
Education: essential:
Bachelors degree
Other information:
Education: bachelor`s degree required(current employees who were hired or transitioned into this position before mar 1, 2019 are grandfathered using the educational requirement in place at the time they were hired or transitioned into the core job title(s) of application coordinator, technical support coordinator)
Licensure/certifications : primary system certification may be preferred but not requiredWill be required to obtain primary system certification within 60 days of completing training in assigned application module(s) if applicable and must maintain primary system certification in assigned application.
Experience:
7 years of experience as an analyst designing, implementing, testing and supporting vendor packaged software applications requiredAdvanced knowledge and experience in leading system analysis and testing with special emphasis on system methodologies, projects management and business process reengineering related to information systems requiredExperience in health care setting preferred.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
Other information
This position description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the positionDepending on the location of the job, duties may varyReceipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the company is at will.
Member top 100 hospitals – in 2016 nhrmc was recognized as a top 100 hospital demonstrating significant investment and financial sustainability for the communities we serve.
Newsweek`s 2020 list of best maternity care hospitals - nhrmc betty hCameron women`s & children`s hospital was named as a best maternity care hospital by newsweek.
Forbes america’s best large employers 2018 and 2019 - link
Becker’s 150 top places to work in healthcare - link
Healthgrades outstanding patient experience
Consider a career at nhrmc and become part of this award winning team!
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