The customer success manager (csm) role provides training and technical assistance to external customers on the use of the netradyne driveri mobile system and applicationsCsms support the client from initial hardware installation through maturity and renewal as the client’s main point of contact with netradyne, incAdditionally, this role is responsible for the troubleshooting, researching and providing solutions to a variety of complex challenges and various technical issues involving netradyne artificial intelligence software and hardware.
Strong communication, organizational, and interpersonal skills, both verbal and written
Ability to multi-task and work with a cross-functional international team, including consultants, external partners, and off-shore development teams.
Bachelor’s degree in technical discipline, technicians certification, or equivalent level of training/experience
3-5 years’ experience in technical support, software troubleshooting and/or experience in a technical customer service role
Customer-facing experience successfully onboarding, deploying and providing best practice consulting services with mid-market to enterprise-level companies
Comfortable with presenting to clients, big and small, both in-person and virtually
Flexible in a high energy, fast-paced enterprise software environment
High degree of understanding of transportation industry, as well as operations and delivery services
Skilled in testing and installing software and hardware, 12/24v solutions a plus
Vehicle cable installation and routing experience desired
Knowledge of commercial vehicle telematics (such as j1939 & odbii)
Estimated travel 50 – 60%
Anywhere in the us
3 - 5 years
Director of customer success