Job type full-time
Full job description
Company summary: founded in 2004, netbrain is the leader in network automationIts ground-breaking platform provides it teams with end-to-end visibility into their hybrid network and streamline netops workflows through automationToday, over 2,500 of the world’s largest enterprises and managed services providers leverage netbrain’s platform to automate network documentation, troubleshooting, and change management.
“netbrain’s success is due to our people, and over the years, we have been fortunate to attract top talent because of our unique culture and exciting mission to transform the network management industry.” - lingping gao, chairman and chief executive officer of netbrain
Overview: what we offer
Competitive compensation, stock options and a vibrant office culture!
What we need*
Netbrain is in search of a technical writer with deep technical knowledge of enterprise networks and/or network management software and the ability to learn and understand new technical concepts completely and quickly.
The impact you’ll make*
In this role, you will work closely with product managers, training team, quality assurance engineers, and developers throughout our full product development cycleYou will be an integral part of our continued mission to have the single most complete and innovative product in the world of network automation.
What you`ll do:
You will determine documentation requirements and make plans for meeting them.
Collaborate with the different teams such as product team, training team, and marketing team.
Develop, write and maintain high-quality technical documents, including user guides, online help, release notes and etc.
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
Evaluate current content and develop innovative approaches for improvement.
Research and continuously improve documentation tools, methods and process.
Who you are:
You have a minimum of 3-5 years of experience in technical writing.
Bachelor’s degree or above, preferably in a technical field.
Excellent written and verbal communication skills in english with a keen eye for details.
Strong capability to learn and understand new technical concepts and knowledge.
Knowledge of enterprise networks or network management software is a big plus.
Familiar with dita authoring tool and willing to work under pressure is a plus.
You have a natural desire to help people understand things that are hard to understand.
Job type: full-time
Posted 30+ days ago