Job type full-time
Full job description
4 year degree
At nearpod, we believe teaching is the most important job in the worldEvery day, we reach students through our learning platforms on nearpod.com and flocabulary.comWe have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we doWe’re backed by leading edtech investors, and have won numerous awards including edtech digest’s 2018 company of the yearWe’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningfulWe`ve adopted a remote-first cultureOur diverse team is based across the us with many working out of our office headquarters in fort lauderdale, florida.
We believe that customer success is all about understanding your school customers’ desired outcomes and working with them to ensure they experience the most value possible along the wayAs a customer success manager (csm) at nearpod, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewalThe goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform that drives successful student learning outcomesWe are looking for you to be an expert multi-tasker and manage a high volume of customer relationships with qualityThe ideal candidate prioritizes effectively and constantly seeks new ways to meet and exceed customer expectations.
Our ideal candidate:
Manage hundreds of relationships with school administrators and teachers to ensure that they are achieving their desired outcomes
Maximize subscription renewals to exceed retention goals for the customers entrusted to your care
Proactively call and email customers who have are unresponsive and/or not fully utilizing our products
Discover opportunities with existing customers and work with teammates in sales to drive upsell/expansion opportunities
Design, implement, and improve processes to manage relationships with customers at scale
Continuously self-educate about nearpod’s products and solutions and the k-12 competitive landscape
Required skills and experience:
Previous customer success/account management experience in a saas organization preferred
Able to operate in a highly efficient manner by multitasking in a fast-paced environment
Excellent planning, organizational and prioritization skills
Exceptional technical skills; likes learning new software and techniques
Conveys complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly.
Bachelor’s degree in education, business, or other related fields
Customer success managers at nearpod are brought in at associate csm, csm, and senior csm levels commensurate with experienceThe level you are hired at will be determined during the interview and recruiting process.
Employment requirements: must be authorized to work in the u.sWithout restrictions
We are an equal opportunity employer and value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job type: full-time
Work location: multiple locations