Job type full-time
Full job description
Moba is the well-known leading manufacturer of grading, packing and processing equipment in the egg industryFounded in 1947, moba has grown to be a large company, with a global team of 800 dedicated employees.
The field service technician is responsible for leading efforts of capital equipment installation and maintenance while providing an exceptional customer experience to moba customers nationwideThis role also offers and performs scheduled maintenance of various machines and acts as an escalation point for emergency troubleshooting of machines when production stops.
Field service technicians blend technical expertise of moba machine installation and repair while offering insight and perspective to clients around parts planning, maintenance plans, and training as needed to enhance successful operations and promoting an effective, positive customer experience.
Essential responsibilities on-site
Installations – lead and perform equipment installations including labor planning, equipment unloading, machine layout, utilities connections, system start-up, and completion of handover documentation.
Field service - perform on-site service for scheduled visits including maintenance per service agreements, machine inspections, check-ups, and warrantyIn addition, serves as escalation point for emergency calls and troubleshooting/repairAssist in planning for future visits.
Process / performance optimization – assess and makes improvement recommendations on existing processes and performance data.
Training – perform basic customer training on installations as well as service and optimization visitsAdvise on operation and functionality of systemTraining on proper cleaning and maintenance.
Communications – provide planning, entry and exit communications with customers, progress updates to moba usa office, communications with moba international, communications with utilities contractors, project managers and 3rd party suppliersKnowledge transfer to team.
Administrative – on time, thorough, complete documentation as required including reports, checklists, handover and commissioning documents, software backups.
Safety – perform safety assessment when visiting sitesObserve safe working habits for selfPromote safe working habits to teamReport unsafe conditions to customer and moba usa management.
Help desk – contribute to moba usa help desk responsibilities when required.
Essential responsibilities off-site
Ensure the storage of the machine handover, checklists and software backup on the correct location on the moba server.
Completion of a thorough, detailed, accurate, service or installation report (for every visit/every machine) with all customer’s details, hour count, software versions, ghost hours, clear pictures and clear problem descriptions (with all needed part numbers) and handover to the service coordinator within 2 days or preferably have it done upon the completion of the service visit.
Accurate, legible, and timely completion of service orders and time entry for submission to accounting / payroll.
Perform customer follow-up calls.
Contribute to service special projects (work instructions, troubleshooting charts, checklists, etc.).
Attend safety and service training/seminars.
Help desk responsibilities as needed.
Product line knowledge.
Minimum 4 years’ experience in a similar job and environment.
Experience within the egg or poultry industry (grading/ processing) is preferredWill consider similar industries and machines.
Mechanical and electrical knowledge and troubleshooting abilitySkilled in reading schematics and familiarity with installation and repair processes regarding mechanical and electrical components.
Manufacturing or packaging equipment troubleshooting skills & use of test equipment .
Excellent and proven customer relation skills, continuous improvement mentality and ambassador within the company (both internal and external).
Above average communication skills.
Independent, organized and self-managedResults oriented, needing little direction.
Dedicated to superior customer service and quality workmanship.
Willingness to travel 70-80% (approximately 250 days per year).
Flexible working hours and schedulesAbility to work overtime and odd hours.
Working knowledge of excel and word.
Core values of moba
Reliability- available, prompt, dependable
Ownership - responsible, having integrity, professional
Innovation - creative, progressive thinker, self-starter
Teamwork - team player, doing what’s best for our team and company
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is constantly required to sit, talk, see, hear, and use hands and armsThe employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawlThe employee may occasionally lift and/or move up to 20 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classificationThis is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Moba americas, incIs an equal opportunity employerWe do not discriminate based on race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.