Oconus role - the primary responsibility of the field service representative is providing support as a satellite installer and maintainerField technicians will ensure an operational and properly functioning satellite-based communications system for government and military usersField technicians will man a 24x7 help deskField technicians will be on-site support as an extension of the help desk and logistician at remote locationsIn this role, we will rely on your out-of-the-box thinking and self-motivated personality to provide high quality support to our aisr customers.
Essential duties and responsibilities
Install and de-install one-way and two-way satellite-based communications systems at user locations, as needed
Provide 24x7 help desk support in theater to end-users
Assist satellite operators in maintaining an operational and properly function system
Perform alignment of satellite dishes
Travel to end-user locations for inventory, repair, troubleshooting, maintenance, training and upgrade of end-user satellite systems
Maintain on-site spare parts inventory for the repair/upgrade on deployed systems
Complete trip reports within 5 calendar days of site visits
Assist the lead in having user sign a dd1150 for provided equipment
Input call log data in the help desk call log tracking system (currently trackit software)
Perform test and evaluation for all satellite-based communication electronic equipment requiring repair- requires the use of multi-meters, oscilloscopes, spectrum analyzers and cable testers
Evaluate system outages and provide detailed descriptions through a tiered level of support structure
Install firmware/software updates and patches on equipment, as required
Must have the ability to lift 75 pounds
Develop and/or refine formal practices and procedures for the operational fielding and maintenance/tracking of disa sponsored technologies
All other duties as assigned.
Education, qualifications and experience
Must be a u.sCitizen and possess a secret or interim secret clearance or higher, or have had access to secret clearance information or higher within the last 2 years.
Must have or be able to obtain rapidly a valid u.sPassport
Formal training and expertise in two-way satellite-based communications (idirect/dvb-rcs or similar),
O must also be familiar with ip communications, video encoders/decoders, encryption comsec devices, computer hardware and cisco routers and switches
Two (2) years’ experience working in a tactical environment
Minimum of 4 years of vsat or similar satellite service experience.
Assembly and alignment of satellite antenna dishes
Use of spectrum analyzers, oscilloscopes, multi-meters, and cable testers
Must currently have or be able to obtain the following required certifications upon within 1 year from date of hire:
O security +
O net +
O a +
O cisco certified network associate (ccna)
Associate’s degree in it systems or related science field (preferred), or
High school diploma or
Formal electronics training from: technical school, or class a or b military school in electronics or communications or:
Four (4) year electronics apprentice program with formal electronics training, to include: installation tasks, soldering, cable dressing, cable tray, conduit, and making/repairing connectors.
Four (4) years of practical experience, to include: electronics repair, maintenance and checkout.
One (1) year practical experience in electronics installation
Working knowledge of industry best practices.
Ability to deal sensitively with confidential material and information.
Strong computer skills including proficiency in excel, word, outlook and other microsoft programs.
Strong work ethic and team player.
High degree of professionalism.
Strong interpersonal (verbal and written) communication skills.
Ability to effectively communicate with various levels of clients, management, employees, vendors, etc.
Strong initiative with a willingness to offer suggestions, recommendations and ideas.
Decision-making, problem-solving and analytical skills required.
Must have strong organizational and multi-tasking skills, as well as the ability to effectively prioritize tasks.
As federally mandated, employee must receive covid-19 vaccination
Any offer is contingent on the ability to pass a physical
Must not have a condition which prevents the wear of personal protective equipment (ppe) including: protective mask, ballistic helmet, body armor and chemical/biological protective garments
Ability to read, write and speak englishAbility to speak effectively with government customer, members of active military.
Ability to gather facts and effectively analyze telecommunications and networking component interrelationships and evaluate systems, peripherals, applications, and services from an operational and sustainment perspective
Develop concepts and methods to test and troubleshoot equipment and network problems
Work location is 100% oconus
Work will be performed in support of u.s forces deployed in an operational combat zone and/or support area and in austere conditions for extended periods of time.
May be required to travel to adjacent aos in support of deployed forces
Work schedule is 7x12x365 (84 hour work week)
Medical, dental and vision benefits available
Generous paid time off
Mission solutions group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.