Job details
Job type full-time
Full job description
Microsoft digital (msd) group is leading the company’s digital transformation journeyWe have one of the most exciting and challenging environments in the world, with a global scale and enterprise requirementsEngineering fundamentals (ef) team focuses on building a foundation of common tools, platforms, metrics, and processes that help to digitally transform the development and operational life cycles of cloud services.
Within ef, the servicenow engineering team is looking for a passionate service engineer who thinks broadly, collaborates well, and thrives when contributing to large projects with multiple business partnersThe candidate should be able to multi-task easily between a platform upgrade and update set reviews, eagerly keeps up to date on new servicenow features, and advocates for ci/cd within the servicenow development model.
Our projects revolve around the now platform, various servicenow modules (itsm, irm, vrm, sam), apis, workflow orchestration, compliance automation, data analytics, and utilizing azure to enable external incident and data synchronizationYou will be working with a team of other passionate service and software engineers responsible for the end-to-end design and development of these core services for key stakeholders in our engineering fundamentals organization and across other organizations within microsoft.
Our culture is inclusive, casual, and high energy; our engineers come from diverse backgrounds, are passionate, and grounded in our customer needsYou are expected to champion and follow the best practices of live-site, compliance, and azure and servicenow modern engineering standardsYou will be exposed to many internal tools that drive our business intelligence, operational efficiency, and incident awarenessWe constantly explore new opportunities to grow our solution setExploring modern technologies and prototyping innovative ideas are keys to being successful in this role.
Note- this position is based in redmond, wa but we will also consider remote candidates; the hire can be located annywhere in the united states.
Responsibilities
Works individually and with teams to drive service health goals and objectives across multiple instances of servicenow and our azure subscriptions
Provides and reinforces development and operational standards to other servicenow development feature crews producing and releasing servicenow features
Responsible for evaluating and implementing automation and tooling solutions to ensure consistency in our processes and to remove manual repetitive tasks
Introduce new and impactful technologies to the production support tool chain that help minimize friction for production releases and support, and to diagnose and recover from production incidents more quickly
Owns platform upgrades, patches, and hotfixes across multiple production instances
Expected to take part in the team 24x7 on-call rotation
Travel - 0%-10%, domestic
Qualifications
4+ years of operating, monitoring, and improving a large-scale online service
2+ years of experience with servicenow platform administration and upgrades
2+ years of experience scripting and/or coding in c#, powershell, javascript, python
Certified servicenow administrator
Ability to effectively communicate and collaborate with people
Ability to operate effectively and independently in a dynamic, fast-paced environment
Experience with servicenow quebec or later
Experience azure hybrid environments for mid server hosting
Preferred, not required:
Ba or bs in computer science or related experience preferred
Certified servicenow technical architect or master architect
Experience with (one of) servicenow irm, vrm, sam
Experience with servicenow distributed development
Experience with kusto queries
Experience with azure devops
Note- this position is based in redmond, wa but we will also consider remote candidates; the hire can be located annywhere in the united states.
Microsoft is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinancesWe also consider qualified applicants regardless of criminal histories, consistent with legal requirementsIf you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with microsoft and the country where you work.
For colorado only
The salary for this role in the state of colorado is between $115,700 to $173,000
At microsoft, certain roles are eligible for additional rewards, including annual bonus and stockThese awards are allocated based on individual performanceIn addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Benefits/perks listed here may vary depending on the nature of your employment with microsoft and the country where you work.us-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.
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