Job type full-time
Full job description
The technical services engineer provide help desk support for metasource products, software, and platforms for clientsThis role provides assistance, expertise, and coordination to resolve any technical problems our customers encounter throughout the entire customer journey (installation, maintenance, renewal, upgrade).
Responsible for troubleshooting and solving software issues with our customers and re-sellers
Creates and executes test scripts
Assumes ownership of all customer and re-seller calls assigned while exhibiting a deep and enduring commitment to excellence
Logs and tracks customer call information and troubleshooting activity
Communicates with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
Assures continuity of computer systems for customers
Be `on-call` for all periods as assigned by the manager of tech services
Assists in implementing and installing new software for clients as needed
Analyzes customer logs to spot common trends and underlying problems
Stays abreast of the latest development in technology
College degree in a technical field (stem) or related field and more than 2 years of experience in a technical support environment; or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Extensive experience in microsoft office software with emphasis on excel, word, outlook, exchange server, powerpoint, and access;
Previous experience working emc applications such as captiva, emc ax, emc ax workflow, and infoarchive
Kofax application experience preferred (ktm, kofac total agility, kofax capture)
Opentext application experience preferred (captiva, opentext appxtender, opentext workflow manager)
Employment is contingent upon completing and passing a background check and drug testMetasource is an equal opportunity employer.