Medically home is a technology-enabled services company that provides the clinical intellectual property, technology platform, and coordination of acute rapid-response services that allow medical providers to safely shift advanced medical care from hospitals to patients’ homesThrough enabling its customer partners to create superior experiences and outcomes for patients, their families, and healthcare stakeholders, medically home is leading the charge in the innovation of healthcare delivery.
Medically home is looking for a senior technical support specialist to support our growing team at mission control in boston, along with our patients around the countryYou’ll be responsible for making sure our physicians, nurses and the rest of our team has great hardware, reliable software, and no distractions as we deliver hospital-grade medical care in our patients’ homes.
Reports to: vp, tech & customer support
Location: west coast
Configure and maintain computers for medically home’s clinical and operations teams, including workstations, laptops, printers and productivity software.
Be a key troubleshooting resource for our nursing and physician teams to ensure they can provide care 24/7.
Support video conferencing for telemedicine and corporate use.
Manage jamf mdm platform for apple devices, and active directory/exchange for windows devices.
Promote strong security practices within medically home through policy enforcement and end user training.
Manage equipment inventory and stock for connected devices (routers, tablets, digital health devices, telephony).
Help define and implement procedures to better support our users as the company expands.
Become a subject matter expert on our primary internal applications.
Participate in providing emergency coverage for our clinical teams as part of a rotating off-hours on-call system.
Configure and manage help desk ticketing system; set up workflows, track asset inventory and change / release management.
Develop and document procedures for it service management areas such as service fulfillment, incident response management, change management, etc.
Support and maintain office network, troubleshoot networking issues, upgrade network hardware as necessary.
Develop onboarding materials to assist new hires with equipment, tools, and accounts used at medically home.
Create documentation and training videos for end-user training on internal applications and security best practices.
Develop internal tools and scripts to expedite common tasks and procedures.
Provide cloud platform (e.gGcp, aws) administration and support as necessary.
Experience managing larger fleets of devices, in a healthcare or education organization
Experience providing application level training to end-users.
Office 365, active directory, exchange and mdm administration experience.
A basic background in network operations, including general troubleshooting, routing, email delivery, and firewall management.
Strong written and oral communication skills.
Strong organizational skills, attention to detail and follow-up.
At least 2-4 years supporting information technology in an enterprise setting.
Previous experience in healthcare and with clinical applications is desirable but not required.
Google suite administration experience
Experience creating training videos and documentation for internal applications
Cloud platform administration experience
8+ years experience supporting it in an enterprise / business setting