Job details
Job type full-time
Full job description
Location: san diego, ca or remote remote location: # of openings: 1 department: employment duration: full time exemption status: exempt relocation assistance: n/a added to system: 4/25/22 9:19 am job code: 735.220425.7748
Description
Account manager ii
Medimpact healthcare systems, incIs looking for extraordinary people to join our team!
Why join medimpact? because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamworkWe look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At medimpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health careWe provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision makingOur vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industryWe are the premier pharmacy benefits management solution!
The scoop:
This position is responsible for leading and managing all operational aspects of servicing and retaining clientsThis position is also responsible for managing the transition of new business into medimpact effectively, accurately and timelyEnsures consistent customer satisfaction during the life cycle of the client from conception, implementation, business relationship management and renewal by leading and collaborating with their assigned client team, over 30 business units, and continually interacting with customers and consultantsThe account manager is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building and maintaining solid business relationships and successfully executing the delivery of additional revenue to medimpactThey are also responsible to ensure products, services and project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the life cycle of the client relationshipThis position works on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendationsMay determine methods and procedures on new assignments and may provide guidance to other support personnel.
What you get to do:
Develops, builds, and maintains solid client business relationships beginning with a positive on- boarding experience and continuing throughout the life cycle of the client, including clear rules of engagement, orientation and adherence to medimpact processes and services, communication of client commitments and expectations to internal partners, and successful management of the client’s day-to-day operations and new implementations
Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization, including client business model, targeted markets, benefit design objectives, pharmacy network composition, overall claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools
Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, escalate service recovery efforts, provide timely feedback to internal and external customers, raise customer satisfaction levels, and ensure that service gaps & lessons learned are incorporated into the client performance and planning strategy processes
Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases
Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specificationsRelies on experience, judgment, business & systems knowledge, and technical skill to plan and accomplish goals
Leads the implementation process for the onboarding of new business for existing clients, including timely and accurate documentation/sign off of the implementation questionnaire and other related documents, communication of client commitments and expectations to internal partners, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off, leading site visits, conference calls, and related responsibilities to ensure flawless implementations
Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to leadership internally/externally
Effectively educates the client to medimpact systems and processes to ensure that the client is fully oriented to medimpact
Manages the client and consultant in compliance with the client service agreement eliminating any risks to medimpact for non-adherence
Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups
Understands, documents, and communicates clients’ technical and service specifications across the organization
Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences
Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process
Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.)
Provides regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies
Proactively identifies and recommends solutions for client and operational improvements
Education and/or experience
For consideration candidates will need a bachelor`s degree from four-year college or university and two (2) years of account management or related client services experience; and at least two (2) plus years’ experience with project management or project coordination using best practices for project methodology, preferably in a healthcare, pharmacy benefit management (pbm), managed healthcare service organization, insurance company, or other health related entity; or equivalent combination of education and experience
Must be familiar with healthcare related state and government regulations such as medicaid, cms, etc
Computer skills
Intermediate to advanced skill set in ms office; word, excel, powerpoint, project and outlook
Intermediate to advanced knowledge in visio
Certificates, licenses, registrations
Pharmacy technician license or national certification desiredSuccessful completion of medimpact internal certifications required within one (1) year of active employment in role (i.eMedaccess certification, cognos, and med coaching certification)
Experience as a user of multiple business software applications is required
Other skills and abilities
Must be exceptionally consultative face to face with clients.
Outstanding numeric, verbal, written, logic, and analytical skills
Excellent organization, written and verbal communication skills
Must possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clients
Good business acumen and understanding of the business processes of pbm services
Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure
Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities
Demonstrated ability to positively interact with clients at all levels of their organization
Demonstrated accountability for achieving service commitments and ability to deliver results under tight timeline
Travel
This position requires domestic travel of up to 30% of the time.
The perks:
Medical / dental / vision / wellness programs
Paid time off / company paid holidays
401k with company match
Life and disability insurance
Tuition reimbursement
Employee referral bonus
This position is eligible for employee referral bonus at level i
To explore all that medimpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers
Medimpact, is a privately-held pharmacy benefit manager (pbm) headquartered in san diego, californiaOur solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the marketMedimpact offers high-value solutions to payers, providers and consumers of healthcare in the u.sAnd foreign markets.
Eoe, m/f/d/v
Osha/ada:
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorilyThe requirements listed are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classificationThey are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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