Who you`ll work with
You will be based out at our bengaluru office providing it advisory and support services to mckinsey colleagues in their local officeYou will build and maintain an excellent relationship with internal customers and act as a trusted advisor and the go-to person for it-related topics and support requestsIn order to provide 1st-class customer service resulting in high customer satisfaction, you will liaise with global it support teams to troubleshoot and resolve technical issues as well as collaborate closely with colleagues from technology & digital team to ensure optimum utilization of office technology, timely introduction of standard it products and cost-effective it solutions.
What you`ll do
You will ensure the success of the end-to-end customer journey of all office users in it-related queries and issuesIn this role, you will provide the best customer service by actively and attentively responding with genuine curiosity, coming up with effective solutions, and displaying full ownership when problem-solving with other teamsYou will work to ensure that networking, server rooms, office moves, laptops, phones, audio and video are in working order and upgraded with minimum interruption to usersWhen needed, you will also facilitate repairs and maintenance of infrastructure and other equipment with local vendorsYou will maintain the key success metrics associated with it service delivery in the officeYou will also participate in projects to improve the daily functioning of it within officesYou will upgrade current infrastructure and support special on-site meetings, events and office movesYou will also make projects impactful by sharing knowledge of users’ needs and communicating this to the larger project group.
Academic degree preferably in a technical subject or equivalent education
3+ years of relevant technical experience, ideally in a professional services environment
Knowledge of standard it applications across windows, macos, and ios
Outstanding organizational skills
Excellent interpersonal and collaboration skills
Strong problem-solving skills
Strong service orientation, ability to build a customer and ownership focused support culture
Ability to handle stressful situations
Very strong verbal and written communication skills; ability to explain complex situations in simple language