Job details
Job type full-time
Full job description
Maximus is seeking a telecommunications analyst (avaya) responsible for design, deployment, operations, incident management, problem management and continual improvement practicesShare responsibility for architecture strategy and solutions integration with peersParticipate with team members in projects, changes, upgrading and troubleshooting core avaya aura products including system manager, session manager, communications manager, media server, voice gateways g450/g430/g650, application enablement (aes), cc elite, sip trunking, sip endpoints, avaya sbce, acme sbc and knowledge of ribbon sbcs.
*as a large employer and federal contractor, maximus is subject to various vaccine mandates across our lines of businessMaximus is committed to complying with any applicable vaccine mandatesThe specific vaccine requirements for this position will be outlined throughout the selection processIndividuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
Primary responsibilities:
· participate in telecommunication systems design meetings; works with telecom engineering, end users and other internal and external groups to understand telecommunication requirements, and to meet goals and deadlines
· performs telecommunications research, as needed, including but not limited to: invoice analysis, traffic study analysis, feature implementation, researching the integration of new solutions and interactions, product documentation and white papers
· contribute in the implementation of assigned telecommunication systems and services, and manage the ongoing maintenance of those systems
· provide tier 2 & 3 operational supportManage multiple and/or simultaneous trouble tickets and service issues, managing escalations to vendors and support partners, as well as curating the team’s tier 3 lessons learned to reduce mean time to resolution as part of problem management practices
· complete telephony portion of system installations, coordinate equipment, service orders and installation
· troubleshoot and resolve issues with telecommunication systems
· perform telecommunication systems moves, adds and changes
· submits voice circuit configuration orders to carrier and coordinates installation of voice circuits with telecommunications vendors
Minimum requirements:
· must possess familiarity with the following systems: avaya aura contact center, avaya officelinx, avaya contact recorder, avaya control manager and avaya call management systemCandidate will be required to demonstrate their ability to program on these systems and to discuss these systems technically before being considered for the job
· knowledge of telecommunications technologies, including but not limited to ip pbx, acd, ivr, wfm, voip, sip, pri/ds1/ds3, did, tfn, dnis, call recording, voicemail, windows and linux operating systems, networking protocols (eigrp, igrp, ospf, rip, bgp protocols as well as osi model with an emphasis on understanding the difference between layer 2 and layer 3), ssh, dhcp, sftp, tftp, rtp, unistim, nat, ipv4, quality of service (qos), including 802.1q (layer 2 prioritization), 802.1p (vlan prioritization) and diffserv (layer 3 prioritization) and their differences and similar telecom/data services
· access control lists (acls)
· basic cabling skills, including but not limited to punching down cross connect to punch blocks, cabling, power cabling, and other similar cabling skillsMust be able to trace cables
· additional familiarities desirable but not required: telstrat engage, genesys cloud, am technologies contact canvas, actfax, pipkins wfm, siebel crm, cisco communication manager, cisco unity, cisco ucc, cisco finesse, windows server 2008/2012/2016/2019, windows 7, windows 10, active directory, red hat enterprise linux, and cloud based services
· experience in developing and implementing dial plans, dial plan migration in session manager and communications managerUse of provision to export, modify and import dial plansConfigure and implement internal ca certificates
· possess experience supporting multiple site environments
· possess experience working with commercial telecommunications service providers and telecommunications manufacturers and support vendors
· possess knowledge of commonly used concepts, practices and procedures within the field of telecommunications
· able to work on multiple tasks and is expected to demonstrate creativity when presented with complex tasks
· possess experience with telecommunication systems administration and programming
· must be able to work both independently and as a team member
· ability to perform in a fast-paced, deadline-oriented work environment
· responsible for adhering to established safety standards
· must be able to remain in a stationary position for an extended period of time
· occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Job type: full-time
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Work location: remote
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Job activity
Posted 4 days ago
