Mavrck is the all-in-one, advanced influencer marketing platform enabling enterprise consumer brands to harness the power of social proof that consumers trust todayMarketers use mavrck to discover and collaborate with influencers to create trusted content at scaleMavrck is the #1 influencer marketing platform for the enterprise on software review site g2, and was also named a “leader” in forrester’s evaluation, the forrester new wave™: influencer marketing solutions, q2 2020.
A customer success manager at mavrck will own the customer relationshipWe are looking for someone who has customer success experience or account management experience working in a dynamic, fast-paced saas technology company, or experience owning the customer relationship and revenue at a digital media agencyReporting to the director of customer success, this is a great opportunity for someone that wants to join a rapidly growing company with both personal and professional growth opportunities.
Responsibilities include:
Own the customer relationship post sales by partnering with key stakeholders across your book of business to renew and ultimately help them grow with mavrck.
Build and maintain relationships with b2c brands, ensuring customer delight and retention
Develop strategies and marketing recommendations to increase customer performance and adoption of mavrck’s software and services
Support customers in their use of the mavrck platform to drive real world business outcomes
Share feedback and data-driven insights gained from successful campaigns to help evolve our customers marketing strategies
Act as the “voice of customer” for ongoing product development and feedback
Advocate mavrck products and services through customer training sessions, customer feedback sessions, brand health tracking and campaign activation monitoring
Mavrck is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your careerIf you identify with any of the following, we encourage you to apply!
4+ years experience in a customer facing role at a digital agency or software technology startup responsible for customer health and retention (renewals)
Experience working cross functionally with multiple internal stakeholders, including sales, product, support, services, and other internal organizations to drive key customer outcomes
Demonstrated ability to act as a trusted advisor to their clients, showing they are able to make strategic and actionable recommendations to their customers
Strong organizational skills with the ability to handle multiple clients and priorities
Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients.
Proactive and self motivated, able to learn and adjust on the fly.
Some perks of being on our squad include...
Remote work: we acknowledge (now more than ever) that you do not need to be in an office or at a desk to be successful - and we provide a stipend to ensure that your wfh set up is comfortable!
Unlimited pto: to further support freedom and flexibility, we want you to take the time off when you want or need it to best recharge!
Flex-fridays: summer fridays are year long at mavrckCatch up on emails on friday afternoons or start your weekend early - the time is yours!
Paid parental leave: take up to 12 weeks paid leave when a little one joins the family!
Ongoing learning: growth is a big reason people join mavrck and a core tenet of our culture, so we provide access to a variety of learning and development options, like online courses or coaching - and support you pursuing ones that you are passionate about!
We care: 401k, health, dental, vision, long term and short term disability are part of a comprehensive benefits package
Fun, pet-friendly environment: when we’re in the office, music, jeans and t-shirts are the norm - and office dogs!!
Yummy food: healthy snacks are always provided, and each wednesday we enjoy catered lunches as a team.
Mavrck is proud to be an equal opportunity workplace and is an affirmative action employerWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran statusWe also consider qualified applicants regardless of criminal histories, consistent with legal requirementsIf you have a disability or special need that requires accommodation, please let us know by completing the form below.
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