Job type full-time
Full job description
Mobile device administrator
(we will consider remote for the right candidate)
Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in- visits, telehealth, on-site support at medical facilities and businesses, and mobile health clinics:
Matrix clinical solutions helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutionsMatrix also offers a safety verified certification program developed in collaboration with the cleveland clinic.
Matrix clinical care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
Matrix clinical provides rapid and scalable decentralized solutions to reach broad and diverse participant populations and improve the patient experienceMatrix adheres to the highest standards in quality, compliance, and data collection to accelerate completion timelines and support partners.
Matrix clinical labs is a clia-certified and cap-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.
Matrix medical network it delivers capabilities using cutting edge technologies to support all these lines of business, including mobile tablet, geo-spatial analysis, business intelligence and custom business solutions.
At matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve.
What we offer:
A chance to work with great people on exciting projects
Make a difference by taking the time doing the work that saves lives that have positive and direct impact on the wellbeing of others
The opportunity to work with a progressive company, who wants to make a difference
About the role:
Type: full time salaried
Compensation: base starts at $70,000 with additional pay available based on years of experience.
Location: primary location: 9201 eMountain view road, scottsdale, az 85258We will consider remote for the right candidate
Hours: full time days
Benefits offered to include: medical, dental, vision, pto and holiday pay, 401k with company matching, voluntary life insurance, short term disability, long term disability, health savings account, flexible spending accounts.
What to expect: the mobile device administrator provides configuration and distribution of all mobile devicesThis position is responsible for the execution of planned projects and reacting to unplanned incidents that occur on a daily basis, managing time appropriately to complete both types of taskResponsible asset control, configuration and distribution of all mobile devicesThe position requires technical troubleshooting abilities and excellent customer service skillsMobile devices include, but are not limited to, cell phones and tablets.
Asset control of all mobile devices.
Track assets using mdm solution
Work with inventory team to retrieve equipment post-employment
Keep asset tracking system up to date with accurate information
Reconcile active employee or vendor list with asset assignment list
Monitor activity as required in mdm solution to determine / identify devices that are idle beyond a reasonable time & inquire with supervision to validate resource is still employed
Build and deploy new mobile devices to keep up with demand
Work with device carriers & vendors to ensure rates and billing are correct
Develops and executes small to medium size project plans related to mobile devices
Responsible for asset inventory totaling over $1,000,000+
Provides critical feedback for hardware and software procurement related to mobile devices
Troubleshoot the end user’s issue and resolve upon first contact, when possible.
Accurately record and document all details of the issue or service request, including categorization and priority into the it service desk tool.
Provide remote access/vpn support.
Provide `how to` assistance on all internally supported devices, applications and systems.
Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate.
Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.
Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups.
Contribute to the creation/facilitation/maintenance of faq documents, knowledge articles and user guides.
Build relationships with internal it infrastructure staff like level 2 support technicians, network engineers and application support subject-matter experts to ensure that it-delivered services and end-user productivity goals are understood and met or exceeded.
Works with application development teams in identifying major changes around the framework related to our proprietary applications
Build relationships with business partners across our company
Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire it organization
High school diploma or equivalent (required)
Bachelor’s degree in computer science or equivalent experience a plus
Computer software and hardware troubleshooting knowledge and experience
Software and hardware certifications a plus
3+ years mobile device management experience (required)
3+ years it work experience (required)
2+ years experience in a customer service role (required)
Experience managing 1,500+ ios and android devices (preferred)
Knowledge of these systems (preferred):
Issues/incident tracking application
Remote control software experience
Windows, android and ios troubleshooting
Mobile device management platforms (soti mobicontrol and workspace one)
Samsung knox mobile enrollment
Apple business manager
Excellent customer service skills
Strong troubleshooting skills
Ability to learn new technology and applications
Solid written and verbal communication skills
Strong time management skills
Self-motivated professional able to work in a fast-paced and constantly changing environment
Must be able to lift 50lbs
Must be able to perform after-hours/on-call support when needed
We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
We encourage and celebrate collaboration.
We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serveMoreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serveAs such, matrix medical network requires that all team members are fully vaccinated against covid-19, unless they are eligible for a specific exemption.
Matrix medical network is proud to be an equal opportunity employerMobile device administrator primary location: scottsdale, az 85258 or remoteWork from home opportunityRegular shiftFull-time, regular, salaried