Job type full-time
Full job description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Help desk analyst i
113010 is-business mgmt
Scheduled weekly hours:
See job description for detail (united states of america)
The help desk analyst i provides telephone support for end users on a wide variety of hardware, software, and application issuesThis individual evaluates user needs and coordinates with appropriate is personnel to resolve issues in a timely mannerThe help desk analyst l will maintain help desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff.
This position is remote and will work from home.
Mon-fri; 7:45 am - 4:45 pm
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the council for higher education and accreditation.
Minimum required: high school diploma or equivalent.
Preferred/optional: associate degree in it computer support specialist or microsoft system administrator or related technical fieldExcellent written and verbal communication skillsKeyboard, computer, and telephone proficiency.
Minimum required: experience in a technical support call center or customer service environment.
Preferred/optional: two years’ experience in health care setting or related fieldDemonstrated knowledge with computer operating systems, pc software packages, systems administration, and network systems.
The following licensure(s), certification(s), registration(s), etc., are required for this positionLicenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum required: none