Job details
Salary ₹25,00,000 - ₹35,00,000 a year job type full-time
Full job description
Opening: 1 nosJob id: 42784 employment type: full time reference: work experience: 10.0 year(s) to 15.0 year(s) ctc salary: 25.00 lpa to 35.00 lpa function: ites / bpo / kpo / customer service / operations industry: banking/financial services/broking/trading qualification: any - any graduation location:
Hyderabad/secunderabad
Job description:
We are looking for an influential leader who would take our already growing business to new heightsThe person is expected to lead a team of highly motivated young brains to improve overall operations funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of booking ops team in the right direction on a day-to-day basisKras:
Ensuring daily / monthly / quarterly targets are met for both pl and bnpl (and any new product)
Ensuring that the sourcing partners also meet the set targets by extending the support required
Maintaining and improving month on month conversion numbers to reach the level of competition
Initiating the calling effort right from top of the funnel to improve overall efficiencies
Taking the existing customer service and quality team to a level of significance
Roles and responsibilities:
Prepare monthly target plan, aop in liaison with core sales team
Drive the outbound and inbound calling teams in the directions of set targets
Ensure proper team structure, preparing hiring plans in line & allocating work according to skillsets
Efficiently collaborate with internal tech team, third parties to reduce login to disbursal tats
Bring down the time for ftr in line with competition
Lead process optimization from people and system perspective
Display a data driven approach in decisions taken to improve productivity
Collaborate with sales team to ensure adequate top of the funnel flow to achieve targets
Ensure marketing efforts to reach to customers who may drop off
Ensure that the team is adequately facilitated; feels inclusive and motivated at all the time
Extend support required to fin-ops team in reconciliation of payments
Required skillset:
Experience in disbursing small ticket personal loans in huge quantities is a must
Exposure to e-mandate registrations, e-signing of agreements, digital kyc, etcIs desired
Experience of handling large teams of tele-callers, tls & managers for at least 2 yrs
Ability to work under pressure, patience and ability to listen to and take care of team issues
Should be okay to get hands dirty by working very close to front runners
Should have excellent data reading ability
Experience of handling customer service and quality teams
Excellent negotiation skills, vendor management skills and persuasion abilities.
Key skills :
Fintech
Digital lending
Bpo operations
Digital lending
Outbound process
Inbound process
Company profile
The company is a leading fintech firm catering the need of underserved and unserved individuals using highly evolved machine learning toolsOne of the pioneers in the space of digital lending, the company has seen tremendous growth in unsecured personal loans (pl) within a very short span.
Bnpl (buy now pay later) is another product they have already started making mark into.
The company is funded by kalaari capital and matrix partners.
Hiring insights
Job activity
Posted 30+ days ago
