Job type full-time
Full job description
We create possibilities that move life and commerce forward welcome to manhattan associatesOur supply chain commerce technology positively affects how people on six continents work, shop and liveIf you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right placeConsultants directly support customers in various geographies, solving challenging business requirements and answering complex questions on functionalityWill be primarily responsible for the following tasks: position description:
Act as primary support consultant and should be able to independently support one or more medium to large sized customers in connection with manhattan solutions
Analyze and proactively troubleshoot and resolve more moderately to high complex issues that arise post-implementation.
Key activities include client management, issues prioritization, issues resolution, testing, solution delivery, expectation management and client communication.
Define client needs and develop plan for delivery of solutionsPerform detailed design for customer specific enhancements., write and review test scripts as needed.
Guide client through system implementation of additional functionality.
Suggest product improvements based on customer feedback.
Plan and execute moderately complex projects.
Mentor other consultants within the team.
Ability to work closely with technical teams, internal professional services and product engineering team.
Position (minimum) requirements:
Bachelor’s or foreign equivalent degree in engineering, science or related technical field
Needs to demonstrate a proficient level of competence supporting or implementing packaged application software with database troubleshooting or developing in sql or related relational database
Exposure to basic unix or linux commands is good to have.
Must to have supply chain domain experience.
Customer facing experience preferable
Atleast 2 years of experience in enterprise warehouse management solution (like manhattan wmos, scale, jda/redpraire, sap, oracle, etc.,)
Atleast 2 years of experience in enterprise order management solutions(like manhattan olm, ibm sterling commerce, etc.,)`
Committed to diversity and inclusion at manhattan, it’s more than just about the workOur team members’ unique backgrounds, experiences and perspectives add to us as a whole and make us uniqueFrom cultural celebrations to interest groups to volunteer opportunities, your true self is welcome here.
Posted 30+ days ago