Salary $55,000 - $70,000 a year job type full-time
Full job description
**must live in this area or be willing to relocate to this region**
Do you want to know you will be paid 60 hours per week guaranteed (40 hours regular + 20 hours overtime)? are you a road warrior?
If you do then a career as a product specialist/field technician with manchac technologies is what you are looking forBase annual pay between 55k to 70k with opportunities to earn much more in overtimeDaily per diem, travel paid by company, paid time off, paid holidays and benefits package.
Apply now to get more informationVisit www.manchac.com to learn about the company and exciting opportunities.
The product specialist/field technician`s purpose is to ensure proper integration, utilization, and operation of dosis systems within institutional pharmaciesThis will include observation of product usage by pharmacy staff, recommendations for better utilization, as well as tuning, repair and replacement.
Recognize opportunities for efficiency and productivity improvements around the usage and integration of dosis systems
Communicate effectively with pharmacy staff to fully understand each pharmacy`s unique workflow and to recommend improvements where applicable
Exhibit continuous improvement of pharmacy workflow knowledge
Provide customer service and support during field visits
Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
Collaborate with the technical team and share information across the organization
Service existing accounts by analyzing work orders, planning a daily travel schedule, and provide schedule to team
Understand technical problems effectively through proper analysis, evaluation and diagnoses.
Provide technical support to junior staff in case of complex issues.
Provide training to customers about product usage and maintenance.
Perform software upgrades at customer locations.
Build positive relationships with customers by providing outstanding and excellent services
Prepare and submit work orders, handoff documentation, expense reports and timesheets to the respective departments.
Knowledge, skills and abilities:
Technical degree or certification or equivalent combination of education and experience.
Three (3) to five (5) years field service experience preferred
High-level ability to test, troubleshoot, service, and repair automated equipment
Assist/suggest design engineering with improvements to components and/or assemblies
Ability to adapt to dynamic work schedules and flexible shifts
Superb customer service, communication and self-management skills
Must be able to work independently with little supervision.
General knowledge of it: windows 7 & 10, microsoft office, linux???
Ability to use basic hand and power tools, read schematics and assemble components
Experience with diagnostic tools
Working knowledge of all equipment used in the field
Experience in pharmacy field a plus
The offer will be contingent upon satisfactory completion of a background check and preemployment drug screen.
Manchac is an equal opportunity employerAll qualified candidates will receive consideration for employment without regard for race, color, religion, gender, gender identity, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran`s status.