Salary ₹25,000 - ₹30,000 a month job type full-time
Benefits pulled from the full job description
Cell phone reimbursement health insurance
Full job description
Ü handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Ü report problems and unresolved issues to service head or director.
Ü provide quotations in response to customer’s requests by mail.
Ü maintain database of customer sales order and invoicing records and service complaints in crm.
Ü oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement.
Ü to get ot dimensions from the hospital through e-mail before the ot light installation.
Ü to check with bme’s for the ot availability for attending the installation/service complaints.
Ü track the shipments and informing the customers about the same(gati/dtdc/professional)
Ü arrange service technician’s to attend for the installations and services.
Ü to prepare tour expenses sheets for the service technician.
Ü arranging bus/train tickets to the service technicians/sales team.
Ü hotel bookings for exhibitions for service technicians.
Ü to prepare installation reports and technical checklist for the dispatches made.
Ü arranging transport for local deliveries.
Ü to analyze the service reports if warranty check p.o/invoice/installation, if it is out of warranty get po and arrange service.
Ü follow-up with customer for the sent proforma invoice to get p.o released.
Ü follow-up for payment for the attended/replaced spare parts for received p.o
Ü to check gate passes and vouchers received from factory.
Ü responsible for handling imported spare parts stock.
Ü responsible for handling imported light/table/pendant stock & manufactured stock.
Ü maintaining department records,
Ü work closely with logistics/delivery dispatch department to ensure customer freight is being moved efficiently
Ü anticipated delays, and any additional information needed by customer
Ü payment follow-ups.
Ü amc/cmc contracts follow-ups.
Ü imports stock entries to update as per the dispatches.
Ü manufactured stock entries to update as per the dispatches.
Ü insurance claims for the dispatched materials to customers.
Job type: full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Cell phone reimbursement
Ability to commute/relocate:
Hyderabad, telangana: reliably commute or planning to relocate before starting work (required)
Total work: 5 years (preferred)
Speak with the employer
Expected start date: 01/08/2022
Hiring 2 candidates for this role
Posted 14 days ago