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The operations technician iii – federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restorationThe technician proactively monitors, responds to and resolves network issues and alarmsIn the process of network restoration notifies management and program office with risk potential and an impact assessment.
The main responsibilities
Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (t1 - 100gb, ethernet & ip), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with federal government network operation centers (noc) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a lead/sme to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (edp) and as-built engineering documentation
Coordinate and track return material authorization (rma) requests, including vendor interface to obtain rma authorization requests and completion of rma submittal forms
Analyze, test and repair layer 2/3 network problemsEnsure services conform to customer mandated slas for latency, packet loss, jitter, throughputAbility to test using standard protocols, as well as iperf and brix platforms
What we look for in a candidate
Minimum of 5+ years’ experience with sonet based, long-haul and metro transport networks, next-generation dwdm wavelength systems, sdh networks with sncp rings, dccs cross-connect systems, and/or ethernet, vpls, ip, mpls
Possess the appropriate u.sGovernment security clearance required by the customer..
Ability to relate technical issues to management and government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative
Associate degree in engineering, electronics, software, or networks; or a related technical or vocational education or equivalent experienceSeven or more years applicable work experience preferred cisco ccip, ccdp, ccnp certifications, juniper or alu data networking equivalent
Strong working knowledge and experience on dwdm layer 1, metro ethernet, and ip communications (ipv4, ipv6, routing protocols)
Technical knowledge and experience in contemporary technologies (e.gMpls, tdm, ethernet, elan-eline, tcp/ip, bgp, qos, ip, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, ip protocols, configurations, interfaces are strongly preferred
Prior experience with transport platforms (i.eNortel, cisco, ciena, lucent, and tellabs) and data platforms (cisco, juniper, adtran)
Previous experience with gov`t networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach, and develop the technical skill set of shift technicians
Willingness to work in and support a 7x24 operation
Active top secret clearance required
All travel for this position is conus and would include travel to locations in the eastern, central, and mountain time zones and should not exceed 15%.
What to expect next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applyingThis will include a set of questions for you to record a response to in addition to game challengesCompletion of this video interview is a requirement in order to be considered for our open positionNow not a good time? no worries, we will also send you an email with a link to complete the video interviewWe strongly recommend that you complete this within 5 days of your application date.
Requisition #: 247573
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”)We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobJob duties and responsibilities are subject to change based on changing business needs and conditions.
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This information reflects the anticipated base salary range for this position based on current national dataMinimums and maximums may vary based on locationIndividual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensationDirector and vp positions also are eligible for long-term incentiveTo learn more about our bonus structure, you can view additional information hereWe`re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, lumen offers a broad range of health, life, voluntary lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeingYou can learn more by clicking here.
Note: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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This information reflects the base salary pay range for this job based on current national market dataRanges may vary based on the job`s locationWe offer competitive pay that varies based on individual experience, qualifications and other relevant factorsWe encourage you to apply to positions that you are interested in and for which you believe you are qualifiedTo learn more, you are welcome to discuss with us as you move through the selection process.