Job type full-time
Full job description
Who we are
Lovingly has built a better way to buy flowers and gifts onlineOur curated marketplace connects gifters to the most talented independent florists across the u.sAnd canadaEqually important are the e-commerce technologies, tools, and support we deliver to our community of florist partnersThe result is an exceptional gifting experience every time.
Lovingly is fully remote, with team members across north americaNo matter the distance, we stay united through our people-first culture built on curiosity, positivity, and collaboration.
Who you are
Your definition of success is helping others be successful—this is what gets you up in the morning!
You are skilled in translating technical jargon into easy-to-understand terms with grace and patience for your customers as they learn and expand their understanding.
You have a process-oriented brain, consistently seeing ways to improve processes to better set up teams and customers for success.
You’re incredibly organized with a knowledge of project coordination, collaborating with cross-functional teams to make sure things happen on time and correctly.
If this describes you and your approach to working with customers, you might just be the onboarding specialist we’re looking for!
Lovingly has tremendous plans for growth and is building a driven partner success team to support partners as we double our market share and expand into new verticalsIn this role, you will work side-by-side with new partners for their first 60 days to ensure they are set up for success and are happy with lovingly products and services.
What you’ll do
Oversee and manage the onboarding of new partners for their first 60 days, keeping their energy high and delivering a positive first impression of lovingly partner service.
Leverage consultative skills to share best practices that will help our partners succeed, while planting seeds for tools they can implement in the future.
Provide 1:1 training to new partners to ensure they understand the functionality of lovingly products and services, as well as offer additional training to partners who are in danger of churning.
Proactively drive new ideas that can make the onboarding process more scalable and reduce effort for partners and internal teams.
Oversee the coordination of projects, collaborating with internal teams to implement changes and improvements.
3+ years of experience in a customer-facing role such as account manager, onboarding specialist, implementation specialist, or project manager
A proven ability to effectively train customers on technical products
The know-how to troubleshoot technical issues and walk customers through next steps
A growth mindset along with a genuine passion for customer service
2+ years of experience in a technical support role or role with a heavy tech support component
Experience in a saas or b2b company
Prior experience working with salesforce or similar crm software
Fluency in spanish
22 pto days—use them however you want!
12 paid holidays
Comprehensive benefits, including health, dental, and vision
401k with guaranteed 3% salary contribution
Ongoing growth and development opportunities, plus a 25% tuition discount at marist college (including online programs)
Job type: full-time
Work location: multiple locations