Job type full-time
Full job description
At loadspring we inspire people through technology to provide amazing solutions for both our customers and ourselvesWe are never content with the way things have always been done and constantly challenge ourselves to ask “why are we doing things this way; there has to be a better solution!”
Are you someone who wants to push the envelope on what is possible? do you wake up every morning trying to find a better way to deliver results beyond what others think can be done? are you constantly challenging process or procedures trying to find a better way? if so, we want to talk to you about our software support specialist position!
Software support specialist qualifications
Between 2-5 years of experience in software, application, or cloud customer-facing support role
Ability to work remotely from your home office in est or cst timezone
More about the software support specialist position
At loadspring you will be part of a software support team dedicated to delivering a legendary customer experience to our global customersYou`ll provide application support for issues of easy to medium complexity via phone, email, and the loadspring platformThe software support specialist position will allow you to expand your knowledge and skills by taking on higher complexity issues and participating in continual training to reach subject matter expert status on multiple applicationsYou will own and manage cases through their lifecycle and escalate issues that require deeper investigation for you to deliver the right solution to the customer.
We are proud of our high-energy and all-around fun working environmentOur team loves to come to work, loves to learn, and loves to winWe offer the following perks to keep you happy, healthy, and engaged at work:
An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed
Investment in your cultural development by paying for you to take vacations abroad!
An environment where executives are your partners who encourage innovation and your growth
An entire company passionate about our cloud, technology, and exceptional customer service
A place where collaboration is highly valuable and all our employees feel like they sit in the office!
As well as the usual benefits: health, dental, vision, life, 401k with a match, tuition reimbursement, and more!
Loadspring solutions incIs an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
U.sCitizenship or lawful permanent residence status may be required for certain positionsFor positions requiring u.sCitizenship or lawful permanent resident status, verification of such status will be required upon accepting employment.
Your privacy is very important to us, for more information on how we protect your information please visit: https://www.loadspring.com/privacy-statement/.