Job type full-time
Full job description
Trakstar is seeking a customer success account manager to join our team!
The account management team is focused on finding creative ways to increase engagement of our hr software administrators and helping their businesses realize value from their trakstar productsDrawing on strong customer relationships and sales experience, account managers drive adoption, renewal, and upsell conversations to build additional value for their customers and our brands.
What we do:
Trakstar is a best-in-class, unified human capital management solution that supports mid-market companies to attract, retain, and grow their employee workforceWith almost two decades of experience providing unique employee management solutions, trakstar is an end-to-end platform solution offering seamless applicant tracking, training, and performance solutionsIn this ever-changing and remote work environment, the demand for trakstar is growing and we are looking for employees to help scale our existing organization.
Our company mission is to uplevel employee performance from hire to retire, because we believe people are happier and healthier when they know their work mattersWe are serving 3700+ clients around the globeAt trakstar, we hire only the best people - individuals who impress their prospects and clients with their industry knowledge of best practices and with insights into how trakstar’s ever-expanding employee management tools can help their businesses grow and scale.
What you`ll do:
Drive renewals by engaging customers to increase usage and adoption of our software solutions.
Identify and nurture upsell opportunities that result in client expansion.
Support a portfolio of clients to help ensure adoption and expansion of their trakstar products.
Monitor and improve overall customer health through data analysis of product use, support inquiries, nps scoring, and other health criteria.
Conduct customer account optimization meetings and qbrs with clients.
Develop and implement programs and services that provide continued value to our customers.
Gain a deep understanding of the client’s business needs and ensure our products are closely aligned with each customer’s business strategy.
Foster positive relationships with our clients as their primary point of contact.
Identify a target population of adoption risk accounts for early intervention.
Ensure our clients maximize their roi of their trakstar products.
Become a product expertProvide the right solution to meet customer needs.
Build long-term relationships with new and existing customers.
You`re best for this role if you:
Have been in a sales or quota-carrying role focused on customer retention and upsell opportunities.
Are driven by the desire to understand your client’s objectives and translate them into software solutions.
Possess the ability to engage clients in tough conversations and advocate for solutions you know will help them be successful.
Work well on a small team in a dynamic, start-up environment.
Have the ability to manage multiple priorities and tasks simultaneously.
Are a curious, proactive, highly collaborative self-starter who is always interested in learning.
Can clearly communicate and effectively problem-solve.
1+ years customer account management with emphasis on retention, renewals, and upsell opportunities
Bachelor’s degree or equivalent experience desired
Saas experience preferred
Competitive salary based on experience
$55,000-$82,000 ote with the ability to overperform
Remote first environment
Flexible time off and paid holidays
Medical, dental, and vision insurance
Group term life, short-term disability, and long-term disability insurance
Voluntary life, critical illness, and accident coverage
401(k) program with pre-tax and post-tax options + employer match
Trakstar is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
Job type: full-time
Posted 8 days ago