Job details
Job type full-time
Full job description
We are lexia learning, a cambium learning® group companyLexia learning, a cambium learning® group company, is the structured literacy expertFor over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachersWith robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, lexia helps more learners read, write, and speak with confidence.
Voyager sopris learning®, a part of lexia, is an education partner committed to unlocking the full potential of every teacher and every studentWe believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levelsOur programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effectiveWe offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every studentJob overview: the customer success manager is responsible for overseeing the delivery of a range of educator professional learning and implementation support services within an assigned geographic areaLocation: the ideal candidate will reside in ma, ct, nh, me job responsibilities:
Coordinate, deliver and track implementation and professional learning services to the customer base in assigned geographic region to achieve all goals for retention and expansion
Develop comprehensive, customized implementation plans in consultation with customers
Coordinate on-site and remote training professional learning using professional learning facilitators
Facilitate a portion of the on-site and live online professional learning
As part of support for building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices and complementary programs in use at the school
Analyze feedback on professional learning sessions to ensure customer satisfaction
Analyze and interpret student and staff data to determine implementation status and needs to initiate proactive solutions to drive student and staff usage and ensure optimal student outcomes
Analyze account data to determine implementation status and identify customer needs
Proactively communicate implementation gaps to customer
Problem solve and offer solutions to address identified implementation gaps
Understand all facets of lexia’s programs – technical and operational, as well as internal lexia systems and processes
Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieve high client satisfaction ratings
Maintain customer information and track implementation activity using salesforce.com
Communicate team’s field experience across departments, especially with the curriculum, research and analytics, marketing and sales teams
Travel up to 30%+, while maintaining high productivity level
Job requirements:
Minimum of a bachelor`s degree
3 years of direct client experience in support of customer facing function (professional learning, customer service, sales)
3 years of elementary or secondary teaching and/or administrative experience, preferably with a background in literacy
Experience in the development and delivery of professional learning for k-12 educators
Experience inspiring others to action (sales, leadership, fundraising, public service)
Highly adept with technology, and quick to learn new technologies and apply solutions
Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
Strong data analysis skills
Experience with data driven instruction
Ability to travel 30%+
Due to company policy, candidate must be vaccinated against covid-19 virus (sars-cov-2) to fulfill the in-person/travel requirements for this role, subject to any approved medical, religious or other legally required accommodation
To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/ an equal opportunity employer we are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiencesAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
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