Job details
Job type full-time
Full job description
We are learning a-z®, a cambium learning® group companyAs one of the largest and fastest growing companies in the cambium learning group, learning a-z (laz) strives to inspire curiosity, ensure comprehension, and instill the joy of learning for elementary studentsWith a focus on innovation, resource flexibility, market-responsive and research-based practices, laz aims to deliver effective, affordable and easy-to-use supplemental elementary resources that can be used anywhere learning takes placeOur teamWe achieve these goals by putting our employees firstAs a deeply embedded and highly respected partner in the elementary education space, laz attracts a diverse group of talented people who work in spirited teams to do extraordinary thingsQualified candidates come to laz with a passion to serve students and educators, a hunger for making a difference in education, humility to contribute as part of a talented team and the skills to support strong relationships and collaborationOur cultureThe learning a-z team maintains focus on the teachers and students who are most impacted by the work done in the organizationThis mission drives the organization and promotes a culture of purpose and determinationIn order to achieve its goals, laz works to draw in and retain the best and brightest employees and partner organizationsWe hire individuals who seek to share their voice in constructive ways and constructively debate with individuals at all levelsWho we’re looking for as a sales operations salesforce specialist, you will administer the salesforce.com instance for marketing, sales and post sales operations and act as a frontline tier 1 support for both technical and functional aspects of salesforce and its integrated systemsYou should have experience working in a salesforce-focused role, including basic exposure to salesforce administrator functions, training, dashboard creation, and reporting to ensure optimal utilization of our systemsWorking alongside experienced salesforce administrators and developers; the ideal candidate will have a basic familiarity with salesforce and a strong desire to learn more about the platformWhile being available and responsive, you are also thoughtful and innovative in providing solutions and alternatives for resolving problemsThe ideal candidate has a proven track record of supporting business applications, solving business problems and implementing them in salesforceA strong team player mindset is essentialPrimary responsibilities
Work with sales and marketing and customer success stakeholders to define requirements, design and create new processes/automations within salesforce.com and all related sf applications (e.gPardot, and service cloud (including live agent, and knowledge).
Help shape the learning a-z sales funnel management processes and lead generation strategies using salesforce.com and pardot.
Provide on-going support of existing and future salesforce.com instances to improve processes and efficiencies.
Responsible for unit testing of new enhancements and/or fixes and system integration.
Configure salesforce.com instances to improve efficiencies and workflow for sales, marketing, and customer enablement.
Perform basic salesforce administrative functions such as field and page layout modifications, user maintenance, custom views, field and object creation/updates, adding email templates, generation of reports and dashboard and other routine tasks.
Maintain data integrity through maintenance tasks including data cleansing, diagnostic tests, deduplication, merging, and duplicate entry cleansing.
Interact with end users to triage their requests and provide quick resolution and follow-up responses to issues.
Triage and provide technical assistance for incoming requests and issuesEscalate requests to the laz salesforce engineering escalation team as appropriate, working in partnership to understand needs and approach.
Document escalated triaged requests with detailed summaries of the issue and resolution requirements.
Keep key stakeholders informed of resolution status.
Design and execute training for internal users and execute strategies to reinforce behavioral change and process adoption.
Drive platform engagement and adoption of best practices that align with the stages of the sales process and other salesforce initiativesReport on kpis monthly and quarterly.
Maintain salesforce playbook for sales.
Create communication channels to reinforce sales cloud and service cloud end-user skills and competencies.
Conduct salesforce onboarding training sessions for new account executives to enable their sales success.
Develop and create customized reports and dashboards based upon requestor’s needs
Gather detailed requests for process improvements or changes to the system, and work with the vp of sales enablement and salesforce administrator to implement these changes as appropriate.
Perform daily deployments requested by the salesforce engineering and business analyst teamMonitor the overall system health and proactively engage the business analyst and salesforce engineers in solving any maintenance or system administrative issuesMentor junior support analysts in administration work through knowledge transfer, documentation and hands-on training.
Participate in the planning and analysis of business requirements for system changes and enhancementsPerform testing and validation of salesforce configuration and developmentMonitor performance, scalability and refactor existing sub-optimal features.
Keep abreast of new salesforce features and functionality to provide recommendations for process improvements
Performs other duties as assigned
Desired skills & knowledge
Knowledge of salesforce permissions, roles, reports, dashboards, and logical formulasProficiency with marketing automation platforms (pardot, outreach, etc.)Prior experience in a saas or subscription-based business preferred.
Strong salesforce interest and ability to quickly master new technology
Knowledge generating salesforce reports and dashboards
Ability to work effectively between business and technical stakeholders
Demonstrated ability to create training materials, conduct live demonstrations, and hands-on exercises with clear explanation to drive end-user sales associate skills, knowledge, and application of salesforce.com best practices.
Flexibility to manage shifting priorities and deadlines
Work effectively in a collaborative work environment
Strong communication, time management, and change management skills
Ability to handle multiple tasks and priorities effectively
Excellent requirement, communication, and customer service skills.
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
Creative and analytical thinker with strong problem-solving skills
Ability to communicate effectively verbally and in writing with all levels of the organization
Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
Ability to assess the impact of new requirements on salesforce and other integrated systems
Qualifications
5-8 years of salesforce experience in salesforce training or administration in a similar environment
Salesforce certified administrator or salesforce advanced administrator certification requiredPardot certified administrator admin certified a plus
In-depth knowledge of salesforce products and their functionalities
Extensive experience in the administration and maintenance of salesforce systems.
Previous experience with salesforce sharing settings (e.g., sharing rules, organization-wide defaults, record types, public groups, etc.) preferred
Proficiency in creating salesforce profiles, allocating roles, and managing access
Experience creating, refining, interpretation, and delivery of salesforce reports and dashboards
Highly motivated and disciplined self-starter with excellent oral and written communication skills
Ability to provide salesforce training and end-user support
Strong customer service skills
Process-oriented and highly organized with a high attention to detail
Quick learner with ability to grasp business processes
Ability to establish priorities and work independently
Working proficiency with microsoft excel, cloudingo, and powerpoint
Why work with us? when you work with learning a-z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s worldWe’ve been awarded numerous accolades from a wide variety of edtech organizationsOur flagship products reading a-z, raz-kids, and raz-plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the united statesTo learn more about our organization and the exciting work we do, visit www.learninga-z.com An equal opportunity employer we are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiencesAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
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Posted 30+ days ago
