Job type full-time
Full job description
- people responsibilities: supervise the day-to-day operations of the team members including but not limited to: - ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels- manage the workload balance within their team and participate in resource management across all global teams- ensure the consistent implementation, use, and review of sops- coordinate and monitor progress to ensure achievement of global investigator support objectives- implement, monitor, and report performance metrics and take corrective action when appropriate- initiate educational sessions with team members and others as needed- ensure consistency and implementation of global processes and procedures- conduct timely performance review and monthly meetings to provide feedback to employees- manage delivery kpis and implementation and execution of initiatives defined by senior leadership- coach and mentor team members for implementation of individual development plans- establish cross-functional mechanisms to increase communication, accountability, and understanding of deliverables globally/locally - essential job duties: - provide managerial support and direction to gis operationsManage day-to-day project-related activities with team members- liaise with global stakeholders and sponsor specific global investigator support for on time delivery- accountable for implementation, monitoring and reporting of performance metrics and for taking corrective action when appropriate- accountable for the overall review of the global investigator support services procedures to ensure feasibility, making appropriate recommendations and advice to the stakeholders/customer and covance personnel, including assigned account executive(s) (if applicable)- ensure the seamless integration of the global investigator support services (if applicable)- support a culture of continuous improvement, quality and productivity- monitor, track, manage and ensure resolution of all complaints, issues and concerns for assigned customers/stakeholders- ensure all customer/stakeholders expectations are documented and acted upon when appropriate- assist in communicating, measuring, and documenting adherence to standards for performance as set by the senior management- other duties as assignedGraduate/postgraduate, in science or related field from an accredited university or college - bachelor’s degree or equivalent education with minimum 5-year experience in the clinical trials process and pharmaceutical industry including past 0-2 years of supervisory and/or management experience- strong communication skills- demonstrated leadership ability- customer service experience- demonstrated problem-solving skills.
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Posted 30+ days ago