We are looking for a qualified customer support executive to manage a team of representatives who will offer excellent customer service and after-sales support.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearanceThese skills will prove invaluable when mentoring the representatives in your team and mediating with customers.
Responsibilities & duties:
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possesses excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of crm systems.
Knowledge of mediation and conflict resolution techniques is preferable.
Job type: full-time
Salary: ₹10,000.00 - ₹25,000.00 per month
Higher secondary(12th pass) (preferred)
Total work: 1 year (preferred)
Customer service: 1 year (preferred)
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