Job details
Job type full-time
Full job description
First and foremost, kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our core values:
Caring – we care about doing the right thing, in the right way, every time.
Ownership – we own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – we respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be.
Empowerment – we embrace a culture that supports everyone’s ability to contribute and lead.
Here’s what that would mean for you in the junior account manager role.
Caring
You’ll execute on the mission and vision by supporting client requests via the healthsparq support center, collaborating with customer focus teams to champion resolutionThe junior account manager will be responsible for assisting in communicating status changes, updates, or defects to the client with appropriate urgency and frequency, leveraging automation and helpdesk processes where feasibleYou will also build and grow your product and industry knowledge to learn to offer consultative guidance to clients to solve business problems and optimize their use of our tools.
Ownership
You’ll support client requests via the healthsparq support center by creating tickets when necessary and following through on a wide variety of client requests, managing and tracking in the ticketing system appropriately.
You’ll be responsible for client communications, conflict resolution, and compliance on client deliverables.
You’ll ensure that all internal and external processes and procedures are completed, and all quality standards are met.
You’ll have the ability to understand company capability and product services to effectively communicate all offerings to the client.
You’ll partner with account managers to coordinate and lead onsite or virtual strategic meetings.
You’ll partner with sales to identify growth opportunities for upsell and cross sell or products and have the ability to facilitate necessary activity for sales to engage and close new business.
You’ll foster collaborative relationships within healthsparq, acting as a liaison between customers and staff to continuously improve service and ensure account retention.
Respect: how you’ll use your professional skills
You’ll use your project and customer management skills to:
Support project outcomes through collection of project estimates, effective project planning, task definition, scope management, resource allocation, risk mitigation, cost management and stakeholder communication.
Establish and maintain relationships with project, sales and development teams.
Seek continuous improvement of products and processes internally through careful consideration of customer feedback and mentorship from peers.
You’ll use your communication skills to:
Partner and support account managers to present customer account strategies to internal and external stakeholders.
Effectively communicate both in verbal and written communication, including the ability to conduct clear, concise and compelling presentations directly to client groups.
Communicate successfully among peers and management in cross-departments.
Empowerment: how you’ll know you’re succeeding
You maintain an understanding and knowledge of healthsparq products and services, while driving further development of the knowledge through cross-collaboration.
You successfully and effectively communicate and distribute product documentation, marketing support materials, product feature requests, sla reports, and delegation agreements.
You have a general understanding of internal products and tools, such as jira for issue tracking, confluence for product documentation, and hub for client configurations and data index management
Where you’ll go from here
Individuals in the junior account manager role can move in a more linear career path to a account manager position (overseeing larger client accounts more autonomously).
Kyruus also loves to see an internal transferIf a linear career path is not what you’re looking for, you can work with your manager and hr to explore lateral moves to other parts of the organization as you continue to grow with us.
Equal opportunity employer
Kyruus is dedicated to providing equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic informationWe will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve statusThis shall be done in compliance with all applicable federal, state, and local laws in every location in which kyruus has facilities.
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Posted 30+ days ago
