Job type full-time
Full job description
Job title inside sales specialist job description the inside sales specialist is responsible for advising and counseling prospective students by use of phone conversations (outbound/inbound), email, chat technology, and other channels to potential students to promote, sell, and enroll kaplan products and related servicesThe inside sales specialist will fully explain any of the product lines kaplan offers such as the admissions, licensure, and/or professional programs to prospective studentsThe conversation could include: educational requirements and study/testing requirements in order to obtain a degree, designation, license, etcThe inside sales specialist will provide accurate information regarding each product line while assisting in the enrollment procedure while exercising the highest levels of integrity in customer service throughout the student`s experiencePrimary responsibilities
Review, usmle, real estate, insurance, etc.
Build mutually beneficial relationships with students through a consultative approach that leads to top line growth.
Use probing questions to uncover student goals by matching kaplan`s products and services that will help the student meet desired outcomes.
Drive top line growth while being empathetic and maintaining student focus.
Use persuasiveness to help overcome student obstacles/objections.
Use metrics and key performance indicators that meet or exceed personal goals.
Use sales tactics to close and enroll inbound and outbound inquiries.
Build plans for follow up with leads that do not purchase kaplan products on their first contact with us.
Build an accurate profile, including contact details, for each caller by asking consultative questions about their educational and career plans.
Adjust student interactions with business strategies.
Provide feedback to leadership about obstacles to sales, operational challenges, and training needs.
Stay up to date on all sales policies and procedures in order to advise agents with accurate and timely information on the sales floor as needed.
Provide stellar customer service experience.
Adhere to key performance indicators (kpi) as outlined by the business unit.
High school or ged required; bachelor`s degree preferred
1 - 2 years of relevant experience in sales, customer service
Experience with salesforce
Competency in ms office suite, google software suite
Ability to effectively multi-task using multiple business systems while engaging with customers
Ability to learn quickly and collaborate in a fast-paced sales environment.
Adept with active listening and rapport building
Ability to work a flexible schedule that will include some nights and weekends.
Location remote/nationwide, usa additional locations employee type employee job functional area sales business unit 00091 kaplan higher ed kaplan is an equal opportunity employer
Posted 30+ days ago