Job type full-time regular / permanent
Full job description
The application support associate within a production management team is responsible for technical support of production applications and infrastructure.
Responsible for monitoring through tools like netcool, grafana, dynatrace and splunk.
Analyze and mitigate the alerts / issues.
Engage sre and ad teams as need to assist with mitigation.
Perform daily health checks of applications.
Participate in change controls.
Supporting incident management and recovery of incidents affecting the applications.
Investigate and resolution of application processing queries raised by the business.
Send communications for the major incidents to the business partners.
Flexibility to work in shifts including weekends.
Experience in production support
Knowledge managing application on java, cloud, unix/linux/aix environment
Knowledge with public and private cloud-based applications.
Knowledge on databases such as oracle, cassandra, mariadb, mongodb, sql, sql server, nosql
Knowledge on any monitoring tools such as splunk, wily and dynatrace.
2+ years` experience in application production support.
Chase is a leading financial services firm, helping nearly half of america`s households and small businesses achieve their financial goals through a broad range of financial productsOur mission is to create engaged, lifelong relationships and put our customers at the heart of everything we doWe also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our successWe are an equal opportunity employer and place a high value on diversity and inclusion at our companyWe do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable lawIn accordance with applicable law, we make reasonable accommodations for applicants` and employees` religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the covid-19 pandemicJpmorgan chase was awarded the `well health-safety rating` for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-covid-19 environment.
As a part of our commitment to health and safety, we have implemented various covid-related health and safety requirements for our workforceEmployees are expected to follow the firm`s current covid-19 or other infectious disease health and safety requirements, including local requirementsRequirements include sharing information including your vaccine card in the firm`s vaccine record tool, and may include mask wearingRequirements may change in the future with the evolving public health landscapeJpmorgan chase will consider accommodation requests as required by applicable law.
Equal opportunity employer/disability/veterans
Posted 6 days ago