About jll –
We’re jll—a leading professional services and investment management firm specializing in real estateWe have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitionsAs a global fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibilityThat’s why we’re committed to our purpose to shape the future of real estate for a better worldWe’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the futureAnd we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements belowWe’re interested in getting to know you and what you bring to the table!
Workplace managerwork dynamicswhat`s this job involves
The workplace manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the site where he/she is based.
Provide and manage a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and complianceCreate an interesting and impactful client engagement strategyBuild a community of ambassadors and workplace support team to deliver timely and consistent workplace experience soft services & workplace operations technical servicesDevelop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
Jll is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to jll’s “the future of work” methodology.
Transforming to the workplace team of the future
O introduce technology and digital platforms to enable workplace team to be mobile and present on the occupant floors
O adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
O develop an active and visible workplace team that is proactive, responsive, dynamic, engaging, and agile
Facilities operations
O manage & oversee site services (soft & hard) as part of the scope delivered
O implement a preventive and planned maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
O ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
O review operational sop’s & propose / make changes as part f continuous improvement
O manage minor projects / churn in the office
O able to liaise with any local / government agencies as part of operations
O able to liaise with landlord on lease management and contractual services delivered
Human experience
O deliver the account’s human experience roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
O deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
O ensure the account’s hx program initiatives are measurable and tangible to the workplace
O support all regional initiatives such as user experience programs, jll system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and d&i
Client engagement
O create a fun and impactful client engagement strategy
O engage with all guests, employees, and key stakeholders
O imbed in the fm team a culture of empowerment, engagement, and fulfilment
O work with relevant parties on space management through data analytics
O develop client support/feedback initiatives e.gFaq
O build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
O ensure effective communications and reporting to clients on operation matters and workplace experience
O evaluate service response time and analyse occupants’ service request trends and suggestions
O ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
Communication
O lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
O liaise with jll team and client on soft service delivery
O share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
O create, manage jll profile within the client account
O adopt innovative communication strategies
O champion monthly meetings with stakeholders to enhance relationships
Team management
O team player, motivational leader, work across business unit to establish a collaborative environment.
O identify area of development for his /her staff
O drive the site team to meet all key performance indicators as set out in the account plan & sla.
O actively encourage an environment that drive teamwork, co-operation & performance excellence
O act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
O ensure the team is well trained on all facilities policies, procedures, and systems
Reporting
O ensure the monthly performance report is generated to meet sla standards.
O review monthly financial reports including the preparation of accruals and variance analysis
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our total rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at jllApply today!
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