Title: analyst, consumer insights
Location: united states, remote
Reports to: director, consumer insights
The role:
The consumer insights analyst develops the analytics and data insights for j.dPower`s customer satisfaction survey research-based businessPrimary duties include analysis and interpretation of survey data, writing/developing presentations that provide consumer insights that help our clients improve their businessThe analyst will work with a team of consumer insights experts and partner with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.).
The impact:
The consumer insights analyst will be part of a team of twenty-five consumer insights analystsThe analyst will be a self-starter who can work without close supervision and with other departments within the company`s matrix environmentThis individual will analyze survey data to help clients improve customer satisfaction and help companies drive business resultsAlso, they will create white papers and other thought leadership pieces, as well as design client presentation material in collaboration with practice leads.
Responsibilities:
Analyze survey data to find insights to help clients improve customer satisfaction
Support the authoring of reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction
Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third party data to enhance the value of insights
Demonstrate thought leadership across industries
Qualifications:
5+ years of survey and/or market research experience in financial services, and/or insurance industries is required
Education: bachelor`s degree (required), ma/ms/mba (preferred) with a focus on behavioral sciences (psychology, marketing, economics, political science) or quantitative emphasis (e.g., statistics)
Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required advanced statistical skill (predictive modeling, multivariate statistics) preferred
Demonstrated experience using spss (or similar statistical software) with a background in survey research highly preferable
Strong data analytic skills—ability to analyze survey data, interpret survey results, and deliver insights
Articulate study findings in a clear and concise manner
Strong communication skills, both written and verbal
Proficient in ms office suite (powerpoint, excel, word)
The team / the business:
Growth opportunities for the consumer insights analyst are significant, both within the research science division as well as the overall j.dPower organizationWe have a strong desire to promote from within the company; the right individual has numerous avenues to pursue a long career with j.dPowerThis role also gives the opportunity to interface with clients across a wide variety of industries and from technical to c-suite levels within those organizations.
Our hiring manager says:
`i`m looking for a critical thinker who is comfortable managing and analyzing complex data setsThe preferred candidate has strong data software capabilities (especially spss), some project management capabilities, and be able to work with internal and external (client) teamsThe individual will also be able to work with survey data to uncover insights and trends and use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfactionThey will be able to see beyond the numbers and provide useful advice about how to help clients make better decisions to grow their business.`
J.dPower is a global leader in consumer insights, advisory services and data and analyticsA pioneer in the use of big data, artificial intelligence (ai) and algorithmic modeling capabilities to understand consumer behavior, j.dPower has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 yearsThe world`s leading businesses across major industries rely on j.dPower to guide their customer-facing strategies.
Company mission
J.dPower is clear about what we do to ensure our success into the futureWe unite industry leading data and insights with world-class technology to solve our clients` toughest challenges.
Our values
At j.dPower, we strive to be truth finders, change makers and team driven - the distinct behaviors that, together, define our unique culture.
Truth finders - at j.dPower, we are proud of the unbiased data and findings we provideAs individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only `favorite` we have is the truth.
Change makers - at j.dPower, we never stand stillWe constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.
Team driven - at j.dPower, we are one team and we are activatedRegardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader j.dPower family to deliver on our collective purpose and make us greater than the sum of our partsAt j.dPower, these values are more than wordsWe bring these values to life throughout our organization through our employee event series — j.dPower values daysEach quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employeesWe invite you to learn more about our de&i efforts.
To all recruitment agencies: j.dPower does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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Posted 3 days ago
