Job type full-time
Full job description
For this opening we will consider candidates from the following locations: ,oh,united states |
Intrado is looking to hire a psap services tech in ohio to join our life & safety business segment.
Responsible for participating in the installation of 911 call handling and dispatch systems
Travel to customer sites for installation and troubleshooting of software and hardware
Provide onsite training for all assigned products
Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
Provide remote support to the customers as needed
High school diploma or ged required
Bachelor’s degree from an accredited college or university in mis or computer science preferred
Applicant for this job will be expected to meet the following minimum qualifications.
Minimum 2 years of technical customer service experience required
Minimum one year installation or software training experience preferred
Minimum 2 years experience with networking, windows based servers and workstations required
Minimum 1 year experience with oracle and sql preferred
Certifications (e.gCisco certified network associate (ccna), cisco certified network professional (ccnp), microsoft certified system engineer (mcse), etc.) preferred
Knowledge of caling (e.gRunning, terminating and testing cat5e, 568a, 568b, rj45, etc.) preferred
Basic telephony knowledge (e.Mdf, tip and ring punchdown, color codes, pots, etc.) preferred
Basic knowledge of word and excel required
75% or more of the time
Want to love where you work? at intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! apply today to join us in work worth doing!