Job details
Job type full-time
Full job description
Company description
Improving healthcare through innovative technology is at the core of intelerad’s workOur scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their locationWe’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.
Intelerad offers one of healthcare’s most comprehensive imaging and analytics platformsHeadquartered in raleigh, nc and montreal, intelerad has nearly 700 employees located in offices across six countriesThe company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomesIntelerad’s modern enterprise solutions have been acknowledged by a best in klas recognition, ranking #1 for pacs asia/oceania in the 2021 best in klas: global software (non-us) reportTo learn more, visit intelerad.com and follow intelerad on linkedin and twitter.
Job description
Job summary:
The system support analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.
Duties/responsibilities:
Provide excellent system support services:
Respond to client problems (phone/tickets) and proactively monitor client’s installations; prioritize your workload based on client’s sla and transfer tickets to proper department when required;
Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
Log and document all incidents in the itsm (servicenow and/or jira) and fix client’s problems; perform database maintenance using sql statements;
Edit configuration files on linux servers or troubleshoot applications on remote workstations running microsoft windows
Qualifications
Required experience/skills:
Bachelor’s degree in computer science or equivalent
Experience in a customer service or technical support role
3+ years of experience in linux system and network administration
Remote troubleshooting (ssh, vpn tunnels)
Basic knowledge of sql databases (sybase, mysql, postgresql)
Microsoft windows (basic workstation configuration and troubleshooting)
Knowledge of a scripting language (such as perl, python or shell) is an asset experience with tcp/ip, network security, ipsec or vpn is an asset
Excellent analytical, research, organizational and planning skills
Exceptional communication and leadership skills
Strong technical aptitude and a quick learner with the ability to understand medical imaging excellent analytical, research, organizational and planning skills
Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships
Proven ability to influence cross-functional teams
Excellent organizational, time-management and decision-making skills
This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.
Additional information
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
Intelerad and ambra health combine to form the global industry leader in cloud pacs and enterprise imaging
Intelerad partners with strategic radiology to bring innovative medical image management solutions to more than 1,300 radiologists across the us
Meet intelerad’s leadership team: https://www.intelerad.com/en/about/leadership-team/
#li-remote #remoteus
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