Job type full-time
Full job description
Come join a winning team! here at imprivata you’ll see a dedicated group of professionals who care about improving health careOur team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we`re diverse in our backgrounds and skills, we have much in commonA passion for our missionA strong sense of integrityA belief that we`re making a positive impact and a commitment to having fun.
We are seeking a manager of drug diversion monitoring services to join our team.
As the manager of drug diversion monitoring managed services, your primary job functions are to ensure the operational readiness and continued adoption and growth of the drug diversion monitoring services programThis role will establish, maintain, track and report key performance indicators for the team, ensure efficient processes for services delivery, and define and maintain adoption of best practices across the team, while functioning in compliance with all regulatory requirements at all timesThis role will be accountable for the ongoing health and scalability of the drug diversion monitoring business, the team primarily supporting it, and your team’s effective collaborations with other internal and external groups responsible for customer successThis role will also be responsible for sustaining the overall satisfaction, growth and development of team members reporting to you.
Duties and responsibilities
Developing long-term growth and scalability strategies to be able to service a rapidly-growing portfolio of customers
Owning the tracking and reporting of key performance indicators for the team’s operations and productivity, and making data-driven management decisions
Joining the imprivata managed services management team, supporting our core mission to create customers for life, and contributing the continuous improvement of our management toolkit, processes, and best practices
Developing new and enhancing existing training programs for team members and direct reports
Creating an inspiring team environment that cultivates unity, collaboration, positivity, teamwork, and a focused dedication to customer service
Guiding and support team members’ personalized plans for career progression and growth
Handling customer escalations when needed, and resolving issues in a manner that balances accordance with operating standards and contract terms with long-term value creation and customer relationships
Supporting with your experience the team-wide deepening of expertise in in-hospital drug dispensing, wasting, and diversion-prevention workflows and policies; support knowledge and skills development by team members that enable their effective use of our applications and data, identify and remediate skills gaps on the team
Maintain expert knowledge of relevant federal, state, and organizational (dea, fda, department of health, boards of pharmacy, nursing, medicine, and the joint commission/tjc) regulations relating to controlled substance management and diversion activities
Bachelor’s degree required in public health, healthcare administration, information systems, business analytics
Experience as a manager or team lead in a healthcare technology setting
Project management and professional certifications experience a plus
Prior experience providing professional services to healthcare customers
Track record of providing consistently high service quality and results, as measured by customer satisfaction scores, services renewals rates, and/or adherence to contractual slas
Experience in conducting drug diversion prevention, incident investigations and investigative report processing
Familiarity with tjc medication management standards; dea, fda, and epa regulations; federal and state medication handling and controlled substances regulations
Knowledge of medication management systems and technologies, terminology and workflows relating to drug usage in hospital settings
Experience analyzing and trending drug dispensing/medication management data
Strong interpersonal, analytical, organizational, and problem-solving skills
Excellent verbal and written skills, as well as leadership, organizational and time management, presentation, and independent problem-solving skills
Attention to detail, strong work ethic and willingness to learn
Knowledge of hipaa, hitech, gdpr, and dea/state epcs regulations required
Prior experience with imprivata solutions or relevant healthcare information technology required
Experience with microsoft windows, office365, salesforce required
Ability to work under pressure and meet deadlines
Self-motivated and positive customer service attitude, setting example for all managed services team members
High level of comfort working in complex customer environments and providing delivery that is consistently responsive and exceeds customer expectations
Ability to guide the customer toward high-value business outcomes as relate to their investments in imprivata solutions, while managing through technical details and organizational complexity
At imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have funIf you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The company is requiring all of its new employees who regularly work at a company office, attend company-related events/meetings, or travel on behalf of imprivata to be vaccinated against covid-19However when an employee cannot be vaccinated because of a disability or a sincerely held religious belief, practice or observance, the company will consider whether a reasonable accommodation is required by applicable lawIf you believe that you cannot be vaccinated because of a disability or a sincerely held religious belief, practice or observance, you may request an accommodation by contacting usOtherwise, you will need to provide proof of your covid-19 vaccination prior to commencing employment.