Job type full-time
Not provided by employer
Full job description
Overview: idemia is the global leader in identity and securityOur mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identityWe are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and iotWe use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companiesIdemia is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languagesTogether, our solutions impact the everyday lives of citizens and nationsIn this ever-changing world, protecting your identity is paramountJoin the team that is ensuring one person- one identityResponsibilities:
The primary responsibilities of this position are in support of customer facing it solutions for the arizona department of public safety and other local or governmental agenciesYou will join an established team in the southwest who maintain our similar product linesYou will be involved with the deploying and maintaining of idemia provided customer solutions and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team.
Essential job functions (includes but is not limited to):
Maintain system functionality through preventive and remedial measures.
Work as part of a support team to provide 24x7 operations.
Compensated on-call rotation requirements.
This role may require travel within the arizona area and at times will require overnights to complete a task.
Support the day-to-day field service and repairs operation to maintain compliance to contractual sla requirements.
Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, ups, signature pads, scanners, and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded.
Act as liaison between the idemia operations team and the customer.
Provide/manage hardware and software support and maintenance.
Responsible for contributing to weekly and monthly reporting as defined by the supervisor.
Control/manage consumable and spare parts inventory at levels defined by management.
Participate in customer and project meetings providing valuable technical and operational feedback.
Experience or certification in linux administration
Experience with microsoft server/desktop administration
Willingness to travel
Experience working in a customer support role
Cjis security knowledge is a plus
Must be able to pass a thorough criminal background check
Posted 3 days ago