Job type full-time
Full job description
Join our growing team!
Home care assistance is a nationwide home care company with 100+ company locations across the us and canada.
The it help desk specialist is a remote role which would be responsible for all time zonesPlease apply only if you are able to meet this requirement.
A day in a life in this role will widely vary in dutiesYou will be in consistent communication with teams involving specific follow up with ongoing projects and resolving issuesYou must be responsive to emails, direct chats, and calls or texts to ensure that you have no pending support requests from your immediate supervisor/team or regional teamsSupport requests come in daily and sporadically depending on the needs of the teamsProjects are assigned based on it infrastructure and operational needsYou will report to the head of it operations.
The it help desk specialist will be working with local and regional teams to resolve any technical issues involving office and personal hardware, company networks, phone systems, and software systemsYou will be assisting with new hire onboarding processes such as creating new email addresses, phone system accounts, identifying equipment orders, and other assignmentsAlternatively, there will be offboarding tasks assigned such as time-sensitive changed password access, accounting for returned equipment, etc.
Project management duties involve helping improve processes, maintaining and managing infrastructure, policy, and procedureAssisting with end-user support of all systems and equipment.
Your patience, communication, and customer service skills should be some of the cornerstones within your work ethic as you collaborate with our operations and field teams.
Support all it infrastructure needs for 100+ corporate locations (phone/internet, cell phones, computer, and other equipment setups)
Provide help desk support for the locations
Help set-up new locations across the country, leading process and coordinating relationships with local and national vendors, landlords
Ensure local teams have the right support infrastructure; facilities are working well
Respond to outages and major events and takes appropriate actions
Provides after hours support as needed
Evaluate and build strong vendor relationships meeting the service needs of each local team
Strong voip knowledge, 8x8 experience preferred
Able to travel 10%
Technical requirements and experience:
Proven experience with voip
Google admin portal experience
Office 365 portal experience
Ticketing system and documentation experience
Windows 10, ios, and mac os experience
Printer setup and troubleshootingMust be able to add printers via ip address
Computer diagnostics and troubleshooting
Network diagnostics and troubleshooting
Cell phone diagnostics and troubleshooting
2+ years it and facilities experience, bachelor’s degree
Must have strong written and verbal communication abilities
Must be detail-oriented with the ability to keep up with fast-paced 24/7 environment
Must be tech-savvy, comfortable with heavy email, spreadsheets, all microsoft office products
Must be a self-starter and able to shift gears at any given time
Must be a problem-solver, and be a team-player
Perks of working with us:
Opportunity to be a part of an award-winning and growing company!
Competitive base salary
401k with industry-leading 401k match
Company-paid life insurance
Pto and sick days
Company-sponsored cellphone and laptop
Supportive, fun team-work environment and more!
Home care assistance is the largest and fastest-growing private pay solution for seniors who wish to age well in their homeWe offer concierge-level care management and dependable in-home assistance to seniors across our 150+ locations throughout north americaA mission driven organization, we proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homeOur holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit.
Home care assistance began in 2002 when the founders noticed a lack of high-touch, premium care management and caregiving assistance when seeking to help their own loved one age successfully at homeWhile developing a thoughtful, comprehensive service offering they would expect for their own parents, they found that the home care market was fragmented, slow moving and ripe for improvement.
Today, home care assistance has become an industry leader in the $100+ billion industry through a focus on excellent customer service, great people and innovation.
We are unique in that we are the only at-scale, national provider of private pay, non-medical care with a company-owned location strategyWith plans to aggressively expand our footprint, there is tremendous opportunity to build a lasting and valuable company – we’re just getting started.
If this sounds like a great match, apply today! we`d love to hear from you!
Hca requires all internal employees to be fully vaccinated against covid-19Proof of vaccination will be required as a condition of employment subject to applicable law concerning exemptions/accommodations.
Hca is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.