Branch Operations Executive

Branch operations executive

Hyderabad - somajiguda, hyderabad, telangana, india

Department operations job posted on apr 22, 2022 employee type employee experience range 2 years - 5 years

Good understanding about the credit culture and localities of the town, relationship with local collection & recovery agencies.
Thorough knowledge about the customer segment and product dynamics of unsecured business loans and lap.
Assertive & aggressive in his approach for maximum effectiveness in collections (should not come back without results)
Make timely collections along with overdue charges from the delinquent customers
Allocate scientifically basis experience and performance contracts to agencies
Arrange tele-calling on the pre-due contracts before the due date
To ensure proper hand-holding of contracts from the sales relationship manager to collector
Pay field visits on chronic and ptp break cases for timely collections
Keep customer’s updated demographics and addresses refreshed on our systems and mis
Do analytics on undelivered smses / letters / emails / phone calls as early warning signs and inform stakeholders for timely actionMake watchlist cases for the branch and do follow-ups
To ensure all payments collected gets updated on system & issue e-receipts to customers
Responsible for payment appropriation and bank reconciliation of the collections made
No bank entry should remain un-applied beyond 3 days in the collection system
To ensure all audit related process are adhered to for the branch related to collections
To maintain cash register, receipt book, & payment control register for the branch.
Ensure all the used receipt books are sent back to the central office as per process
To appoint & recommend collection / recovery agencies for their locations
To drive & monitor the collection agencies closely to ensure the targets are achieved
Ensure compliance & audit related processes are adhered by the agencies
Capture account wise feedback & trail in the system
Provide feedback to the central team on contracts where legal proceedings needs to be started
Requisite visits to police stations / courts / registrars for doing any collection related complaint
Maintain & monitor ptp tracker basis data received from the branches to ensure actual collection done as per the ptp date
Publish daily tracker on collection efficiency for the branches he is responsible for
Maintain & publish collection intensity report and update on collection system
Prepare roll-forward, roll-back, stabilize, normalization, non-starter mis for the branch
Prepare was-is / bucket-wise inventory report against same time last month’s comparison
Maintain, prepare, monitor & do personal visits for all high pos accounts
Collate payment file on a daily basis from the branch/agency & provide to ops for updating
Responsible for vendor management – starting from empanelment to billing to agency audits

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Posted 4 days ago