Job type full-time number of hires for this role 1
Us work authorization (preferred)
Full job description
The technical support analyst will install, monitor, repair, train, and provide first-line, technical support relating to it and technology operations, including hardware, software, computer peripherals, and phone system of health center partners’ family of companiesThis position is responsible for providing onsite and remote desktop support across all areas of the organization and will serve as the liaison to outside hosting vendors.
Essential job functions
Monitor and maintain all company’s workstations and peripherals (printers, scanners, etc.) repairing or replacing as required.
Facilitate the purchase of new equipment for new employees.
Responsible for new user set up and training and user moves as needed.
Provide onsite and remote, and desk-side technical support to users in the areas of email, directories, and standard window desktop applications and will work with outside hosting vendors as needed to ensure expected levels of service delivery.
Leverage ticketing system to manage day to day work, including working with third party service delivery providers to track their performance against service level agreements.
Perform periodic analysis on it issues and report on vendor performance to resolve it issues.
Maintain hardware and software inventory, including asset tagging and tracking company funded and grant-funded purchases.
Responsible for maintenance and troubleshooting of the company phone system.
Review and approve monthly hosting services invoices, comparing to current contracted services and charges.
Function as a subject matter expert on company systems and system interactions to promote seamless operations and optimize platforms as the needs of the business and usage patterns change.
Monitor, implement, and assist in ensuring that systems adhere to the organizations cybersecurity and privacy policies .
Log, maintain and provide proper response to it service requests and incidents per company policies and procedures.
Ability to maintain cooperative working relationships with all levels of staff.
Knowledge of information systems, desktop and laptop computers, printers, office and audio-visual equipment, and basic networking concepts including maintenance and support of equipment.
Experience with microsoft windows and ms office applications.
Experience with microsoft m365 services and cloud-based service delivery strongly preferred.
Working knowledge of cybersecurity concepts to adequately safeguard sensitive information.
Basic telecommunications and phone system knowledge.
Basic problem solving and troubleshooting skills.
Ability to coordinate and prioritize multiple tasks efficiently.
Must possess the ability to effectively communicate both verbally and in writing and to maintain files, records, and reports.
Must be skilled in document composition and be capable of training users in complex topics and making presentations to internal audiences of all organizational and functional levels.
Associate’s degree in computer information systems or related field and 5+ years relevant work experience in performing technical help desk and desktop support activities or equivalent work experienceA+ and microsoft office user specialist certification is desirable.
Experience with current versions of windows operating system (win 10+)
Experience with m365 mail and collaboration services
Meraki wireless management
Ability to sit or stand for long periods of time
Ability to reach, bend and stoop
Physical ability to lift and carry up to 20 lbs.
Maintain privacy of all patient, employee and volunteer information and access such information only on as need to know basis for business purposes.
Comply with all regulations regarding corporate integrity and security obligationsReport unethical, fraudulent or unlawful behavior or activity.
Job type: full-time
Employee assistance program
Flexible spending account
Health savings account
Paid time off
Professional development assistance
Monday to friday
It: 4 years (required)
Work location: one location