Job type contract
Full job description
As the it helpdesk support analyst you will provide tier i and ii support for home mortgage colleaguesYou will escalate priority support issues to senior staff and/ or corporate technology groups and collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.
Duties & responsibilities:
Prioritize and schedule work as necessary to maintain department service level agreements
Maintain and monitor department mailbox
Update and maintain cases in a timely fashion
Pc hardware and software procurement
Basic networking skills and troubleshooting
Wireless and remote connectivity troubleshooting
Works within a small or large systems team and contributes independently
Understands roles and responsibilities within the team
Working well with both internal and external group teams
Enhances team productivity by helping others
Provides technical supervision on small projects.
Writes clear and concise technical documents.
Adheres to department policies and procedures
Has input to department policies and procedures
Provide hardware and software support for senior executives
Basic understanding of virtual desktop
Create and maintain training documentationTrain new and existing colleagues in a classroom environment and remotely using web based clients.
3+ years vendor application support experience.
3+ year supporting users in a remotehelp desk environment.
5 + years pc/laptop experience.
3 + years printer experience.
3 + years support windows xp/7 in a corporate environment.
3 + years support ms outlook.
3+ years ms office support experience.
A+ certification required.
Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills.
Ability to prioritize and multi-task effectively while working in a fast paced demanding environment.
Strong analytical and trouble-shooting skills.
About harvard partners, llp, trusted advisors to it:
Harvard partners is a management consulting firm focused on helping companies more effectively leverage their it investmentWe engage with the c-suite and technology team to help them better understand their it infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.some of our practices include:• program/project management and `pmo as a service`• it assessments• business continuity/disaster recovery• optimized infrastructure• concierge managed services• data center strategy, transformation, and migration• cloud management programs• security assessments and remediation• staffing, technical & tacticalworking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.