Job details
Job type full-time regular / permanent
Full job description
Business: markets & securities services (mss)
Open positions:1
Role title: avp cost management, markets & securities services
Global career band: 5
Location (country / city ): bangalore
Recruiter name : vijaya sudhakar
Why join us? (overview of dept./function)
Role purpose
To manage the global allocations and mi reporting function for mss operations regional/globallyThe role is responsible for reporting business performance (financial / non-financial), headcount and key financial/operational indicators for the mss operationsIt involves business partnering with mss senior management, preparing internal allocations, mi reporting and analytics supporting to both mss operations and service delivery locations for mss regional/globallyThis includes ensuring the business performance (financial / non-financial) reporting continues to meet the needs of senior management, including global head of mss gscs, offshore functional heads of mss gscsThe primary function of this position is to manage the production and reporting of accurate business performance (financial / non-financial) / operational reports/business metrics for the mss others and analyzing the global intercompany expenses for mss and to provide relevant & timely information to aid business decisionsParticular attention must be paid to quality of the data to ensure accuracy of the information delivered to mss operations regional/global leadership.
Reporting takes the form of financial/non-financial (business) performance at a markets & securities services operations global, country, offshore site and customer group business levelMonitoring and reporting of global kpis including direct costs, customer charges, recharges / recoveries, intercompany expenses and ftes.
The position is also responsible for reviewing and coordinating the planning and forecasting activities for mss operations, co coordinating with business and mss finance, including group defined rops/aops/les as well as any business led interim forecasting.
The role will be responsible for maintaining and enhancing business performance (financial / non-financial) governance and control covering:
Establishment of controls and procedures, providing dynamic business performance (financial / non-financial) reporting during periods of changeSupport in converting the business performance (financial / non-financial) reporting and management proposals into operational processes on an ongoing basis
Operational management of the ongoing process of receiving core business performance (financial / non-financial) data, analyzing and reconciling with regional business performance (financial / non-financial) reports, producing monthly reports of volumes and charges for various locations and businesses, collating and verifying headcount data, comparison to plan and analysis of related costs
Business analysis – analyzing existing processes, procedures and workflows, working closely with the onshore and offshore teams to ensure that a consistent and sustainable process is followed
Interfacing – will be the responsible for all business performance (financial / non-financial) aspects of mss operations direct costs and intercompany expense analyses, this role will support the team in the uk/hk in providing accurate business performance (financial / non-financial) information on a timely & regular basis.
Effectively communicate with various functions under the scope of mss coo office and other parts of mss & mss operations for information gathering, query resolution and follow-ups.
What you’ll do: (list out key responsibilities)
Principal accountabilities: key activities and decision making areas
Impact on the business – support
Responsible for the reporting of results and business decision support to the global heads of mss coo - become a trusted business partner
Proactively manage the planning / forecasting process, including coordination of all mss regional finance specific communication and initial review and challenge of site submission as well as looking for ways to streamline this process.
Provide support in the forecasting / planning process for mss coo office globally
Provide ad hoc support to senior business and finance management on mss coo - wide requests using mi and kpis
Support the mss gsc costs management team in meeting the deadlines and goals of the output in terms of reporting requirements of the offshore team as defined from time to time.
Work with the mss business manager/operations team in providing the management information relating to intercompany expense accounting line.
Support analysis of mss operations charges to mss and provide business management support.
Provide support in global (onshore and offshore) mss management reporting as appropriate.
Provide ad hoc support to business and finance management on mss others.
Ensure accuracy and completeness in the recharges recoveries to the onshore countries /business.
Business partnering with the business heads on the costs management, identifying, driving and tracking the costs saving initiatives.
Customers / stakeholders
Establish and maintain effective relationship with onshore/offshore business partners in order to stay close to business performance (financial / non-financial) reporting requirements, identify areas of reporting improvement
Provide insight and analysis that drives business decisions for mss coo senior management teams.
Liaison with key business representatives from mss coo and the regional finance teams to drive globally consistent, accurate and timely mi to meet business requirements and exceed expectations.
Build and maintain effective relationships with key global and group information sourcesCo-ordinate timing and monitor & control quality of information received to ensure focused and relevant reporting.
Provide direction and updates to mss regional finance and play a key role in the le, forecast and aop process.
Ensure appropriate mechanisms are in place to identify reporting issues and implement effective solutions to maintain client satisfaction
Operational effectiveness & control
Effectively manage and support change programmes to achieve business goals.
Increase use of re-engineering and automation across end to end processes to drive efficiency.
Provide effective control and risk management within the relevant operational disciplines.
Implement effective business contingency plans in line with group policies and business partner requirements.
Develop effective communication with global service centre to promote mss business aims and share best practice across all locations
Major challenges
Achieving complete alignment of coo office costs schedules and mss tm1 (internal reporting system) for both costs and fteEnsuring there is only one set of numbers is critical to success.
The profile of management reporting has increased with both executive demands for information and the level of scrutiny, driving the challenge of developing relevant, actionable mi.
Influencing and persuasion skills are required to articulate the key messages, and while there are a small number of direct reports, there is a need to develop management skills to gain cooperation of regional and offshore teams.
Interacting with multiple finance teams across the globe to establish a successful and robust way of query resolution and information exchange.
Management reporting must meet the complex day to day requirements using existing tools, and strong analytical and relationship management skills whilst continuing to develop policies, reporting frameworks and systems that will meet future business demands.
Business and customer needs to be taken into consideration while proactively safeguarding and ensuring the highest standard of accuracy and compliance with financial fim guidelines within mss.
Need to be flexible to balance risk and controlProvide solid support and constructive advice to all stakeholders.
Observation of internal controls
Maintain and observe hsbc internal control standards.
The jobholder will also adhere to and be able to demonstrate adherence to internal controlsThis will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the group compliance policy by containing compliance risk in liaison with global head of compliance, global compliance officer, area compliance officer or local compliance officerThe term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with compliance department about new business initiatives at the earliest opportunityAlso and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Requirements
What you will need to succeed in the role: (minimum qualification and skills required)
Knowledge & experience / qualifications
Strong stakeholder management and influencing skills
Excellent communications skills
Exceptional analytical skills, supported by excellent data management skills (primarily excel)
Excellent presentation skills (powerpoint and visio)
Having developer experience with qlik / tableau or other bi tools would be an added advantage
Excellent financial management and governance skills
Commercially minded and customer focused.
Knowledge of group mi reporting systems will be an advantage.
Flexible and responsive to changes with a strong commitment to high standards.
Ability to work well in a high pressure environment and manage priorities effectively.
Drive and commitmentTenacious with sound judgment.
Well-developed presentation and oral/written communication skills.
Ability to convey complex information in a clear and straightforward manner.
Experience of working with senior cross-border teams.
Well-developed presentation and oral/written communication skillsAbility to convey complex information in a clear and straightforward manner.
Team player.
Understanding of mss and dbs business framework.
Educational qualifications
Graduate in finance and management accounting
Post graduate qualification - ca/icwa/cpa or other such equivalent desirable.
Ms office and database management skills.
You’ll achieve more at hsbc
Hsbc is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions countWe take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environmentWe encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., we consider all applications based on merit and suitability to the role.”
Personal data held by the bank relating to employment applications will be used in accordance with our privacy statement, which is available on our website.
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