Job type full-time
Full job description
Who we are:
At grantham our students are at the forefront of everything we do and we are passionate about maximizing their potentialWe have been making a difference and impacting the lives of students since 1951We have this same passion for our employeesAre you looking to build a solid career and make an impact in the lives of others? if the answer is yes! we have an exciting opportunity for you!
What we have to offer:
Just as we help our students maximize their potential, we’ll also help you maximize yoursFrom our full-time staff to our faculty, grantham provides amazing job growth opportunities with a competitive compensation and benefits package, health and life insurance, retirement plan, generous paid time off, a culture of service and generosity, and a robust employee recognition program.
This is a remote positionUnder minimal supervision, this position manages a team of remote admissions representative’s recruitment process and admissions activitiesThis position ensures admissions staff meets departmental admissions goals and objectives.
Manage admissions representatives and the day-to-day admissions activities.
Use his/her expertise to ultimately increase the teams overall lead conversion and retention rates.
Achieve team performance standards and lead the team in the accomplishment of meeting assigned goals.
Leads an assigned team by example and through motivation, training and development, performance management and feedback, while fostering teamwork, morale, and professionalism.
Provide ongoing training for all team members.
Lead distribution and reassignments and accuracy of departmental crm.
Use metrics to analyze and improve team member production.
Know, maintain, adhere and comply with all appropriate university policies, state and federal regulations and follow all standard operating procedures.
Is ethical and acts with integrity according to university values.
Maintain knowledge of programs offered and take responsibility for keeping current with program changes and new programs offered.
Facilitate departmental communications to help create a positive, team-oriented atmosphere.
Collaborates with customers (which may include actual enrolling).
Investigates and collects knowledge of the company’s competitors and their industry activities.
Compiles and submits daily/weekly/monthly reports.
Must possess the ability to effectively communicate and convey a professional image to prospective students and the corporate community.
Performs all interactions with the highest level of customer service and professionalism.
Holds university strategies, tools, technology, and process confidential to ensure that our competitive advantage is not compromised.
Perform various other duties as assigned by management.
The admission manager will be evaluated based on (a) ability of individuals and team to meet established performance metrics; (b) ability to produce daily & weekly team tracking reports on time and accurately (c) ability to coach, train and use coaching tools providing during training; (d) ability to work effectively lead a team, both within and across grantham university departments; (e) student retention; (f) employee retention and (g) attitude and enthusiasm.
Required/preferred skills and experience:
1-3 years of admissions management experience; online admissions experience a plus.
1-2 years management experience developing and implementing training programs and/or team building and motivational activities, as well as, managing department programs and activities, as described above.
Minimum 3-4 years of progressively responsible management experience in a sales environment.
Ability to communicate in written and oral formats using standard admissions terms.
Ability to work from 8:00am to 5:00pm monday-friday with frequent overtime.
Positive attitude and willingness to help others.
Capable of accomplishing multiple tasks within specific periods of time.
Self starter with outstanding problem solving and analytical skills.
Proficient in microsoft office suite products and internet.
Bachelor’s degree preferred.