What we do:
The client relationship management (crm) engineering team is composed of driven, talented and passionate individuals who work closely with the business to manage client engagement and deliver intelligent workflows with exciting, impactful analytics to serve our clients as one goldman sachsThe crm team is comprised of product managers, software engineers and user experience (ux) designersThe crm engineering salesforce developer will collaborate closely with the product and ux teams to deliver creative technology analytics and workflow solutions to our business partnersWe are an equally technical and business savvy, top-performing team that is looking for a new crm salesforce developer.
Who we look for:
Goldman sachs engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and moreWe look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.
We are looking for a salesforce.com support lead to join a strong engineering team focused on salesforce platform adoptionThis is an opportunity to be part of a team responsible for building brand new successful, sustainable and strategic crm products across the firm.
Primary roles & responsibilities
This person will support applications that are part of cloud based, mobile, and/or on premise environments
Manage defect resolution with our salesforce app exchange partner if the defect relates to their managed package
Triage incidents raised by users / super users and diagnose whether the system is / isn`t working as intended and identify which component(s) of the system needs to be remedied
Resolve defects / bugs in the setup, configuration, change management, etcOf salesforce service cloud
If required, coordinate across multiple support teams for web site, system integrations, data quality, if the incident relates to non-salesforce components
Work with the super user 1st line support team to help them diagnose whether the incident is a technical defect and create well defined incident reports that enable reproduction of the defect, the incorrect behavior, and the intended behavior in order to analyze the root cause of the problem.
Create, update and sops or admin training to help avoid future incidents or speed up resolution.
Support our incident management process and problem management process.
Communicate directly with internal clients
Manage and/or oversee support teams of various sizes
Provide leadership to troubleshoot the salesforce customized salesforce instance.
Implement and adhere to processes and best practices
Communicate requirements to developers
Mentor junior resources
Support end users questions and issues via various communication channels including email, phone, and portals
Determine root cause analysis of issues and help determine and implement solutions
Support junior resources with configuration changes to the application
Application release management responsibilities
Report on team performance
Work closely with development team and stack holders
5+ years of experience in application support, business analyst, or project management type of role
5+ years of hands-on experience with salesforce service cloud
Proven experience of diagnosing issues from error codes, logging, de-bugging in process builder, workflows, apex, objects, fls, etc.
Understanding of waterfall, agile, and iterative development methodologies
Strong written and verbal communication skills
Customer service skills
Work well in teams
Ability to learn new information quickly
Bachelor’s degree in management information systems or related field
About goldman sachs at goldman sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to growFounded in 1869, we are a leading global investment banking, securities and investment management firmHeadquartered in new york, we maintain offices around the worldWe believe who you are makes you better at what you doWe`re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programsLearn more about our culture, benefits, and people at gs.com/careersWe’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting processLearn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© the goldman sachs group, inc., 2021All rights reservedGoldman sachs is an equal employment/affirmative action employer female/minority/disability/veteran/sexual orientation/gender identity
Posted 3 days ago